Virgin Have Messed Up My Install

ZrByte · 02-05-2009, 16:40

Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?

esdxc37 · 02-05-2009, 16:45

Quote:

Originally Posted by ZrByte

Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?

Call 150 and choose change service and yes it will be extra for xl cant say how much without seeing your account

dd11 · 02-05-2009, 16:46

Quote:

Originally Posted by ZrByte

Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?

simple as ringing up and ask to upgrade your broadband, explain to them they messed it up, (might get you a bit of discount) and it should be on XL within 10mins to a few hours/tomorrow.

ZrByte · 02-05-2009, 16:48

Thanks for the quick reply, Problem solved now. I found the upgrade BB link in the selfcare section. Its at times like this I wish I had waited a little longer before posting!!

esdxc37 · 02-05-2009, 16:52

Quote:

Originally Posted by ZrByte

Thanks for the quick reply, Problem solved now. I found the upgrade BB link in the selfcare section. Its at times like this I wish I had waited a little longer before posting!!

Glad its all sorted.

ZrByte · 02-05-2009, 16:54

And quick too, The info says the upgrade can take upto 48 hours. It actually only took the time for the modem to reboot. Very happy VM customer here

dd11 · 02-05-2009, 16:59

Quote:

Originally Posted by ZrByte

And quick too, The info says the upgrade can take upto 48 hours. It actually only took the time for the modem to reboot. Very happy VM customer here

Excellent

...now wait till they STM ya.

ZrByte · 02-05-2009, 17:05

Quote:

Originally Posted by dd11

Excellent

...now wait till they STM ya.

lol, that's the main reason I wasn't happy with the 10mb. STM limits are way too low for me.

Peter_ · 02-05-2009, 18:25

Quote:

Originally Posted by dd11

Excellent

...now wait till they STM ya.

You do not get STMed if you stay outside the time restrictions.

monkey2468 · 02-05-2009, 21:32

You don't get STM'd if you don't use your connection also...

dd11 · 02-05-2009, 21:49

Quote:

Originally Posted by Moldova

You do not get STMed if you stay outside the time restrictions.

not much point in having virgin broadband then.
Im only on it at stm times, because im out at work

YaY for bank holidays & weekends...i actually get to use my 20mb connection

Peter_ · 02-05-2009, 21:56

Quote:

Originally Posted by dd11

not much point in having virgin broadband then.
Im only on it at stm times, because im out at work

YaY for bank holidays & weekends...i actually get to use my 20mb connection

If you need to download large files then start it when you go to bed and let it do it overnight.

Stabhappy · 03-05-2009, 00:40

Not everyone wants the inconvenience of having their machine use more power, distrupt sleep and whatnot just to grab some files they should be able to grab in the day.

Turkey Machine · 03-05-2009, 00:50

Quote:

Originally Posted by Stabhappy

Not everyone wants the inconvenience of having their machine use more power, distrupt sleep and whatnot just to grab some files they should be able to grab in the day.

It might surprise you, but I've gotten so used to my laptop being on with fan full-blast that I almost can't sleep without it! It's weird when I don't download stuff overnight.

Stabhappy · 03-05-2009, 01:17

I had that for many years on a 0.8mbit adsl line before I moved to uni, these days I always turn it off (which helps with the electricity bill, too ;P)