Virgin Have Messed Up My Install
 

Just had Virgin installed today and have only just noticed now that they have put me on the BBL service and I had picked the BBXL. I am being billed for the correct amount for BBL but this is not the service I picked when I ordered online.
What can I do? Do I have to pay an upgrade fee to get the BBXL now?

Re: Virgin Have Messed Up My Install
 

Call 150 and choose change service and yes it will be extra for xl cant say how much without seeing your account

Re: Virgin Have Messed Up My Install
 

simple as ringing up and ask to upgrade your broadband, explain to them they messed it up, (might get you a bit of discount) and it should be on XL within 10mins to a few hours/tomorrow.

Re: Virgin Have Messed Up My Install
 

Thanks for the quick reply, Problem solved now. I found the upgrade BB link in the selfcare section. Its at times like this I wish I had waited a little longer before posting!! :dunce:

Re: Virgin Have Messed Up My Install
 

Glad its all sorted. ;)

Re: Virgin Have Messed Up My Install
 

And quick too, The info says the upgrade can take upto 48 hours. It actually only took the time for the modem to reboot. Very happy VM customer here :D

Re: Virgin Have Messed Up My Install
 

Excellent :D
...now wait till they STM ya.

Re: Virgin Have Messed Up My Install
 

lol, that's the main reason I wasn't happy with the 10mb. STM limits are way too low for me. :D

Re: Virgin Have Messed Up My Install
 

You do not get STMed if you stay outside the time restrictions.:D

Re: Virgin Have Messed Up My Install
 

You don't get STM'd if you don't use your connection also...:rolleyes:

Re: Virgin Have Messed Up My Install
 

not much point in having virgin broadband then.
Im only on it at stm times, because im out at work :(

YaY for bank holidays & weekends...i actually get to use my 20mb connection:rolleyes::)

Re: Virgin Have Messed Up My Install
 

If you need to download large files then start it when you go to bed and let it do it overnight.

Re: Virgin Have Messed Up My Install
 

Not everyone wants the inconvenience of having their machine use more power, distrupt sleep and whatnot just to grab some files they should be able to grab in the day.

Re: Virgin Have Messed Up My Install
 

It might surprise you, but I've gotten so used to my laptop being on with fan full-blast that I almost can't sleep without it! It's weird when I don't download stuff overnight.

Re: Virgin Have Messed Up My Install
 

I had that for many years on a 0.8mbit adsl line before I moved to uni, these days I always turn it off (which helps with the electricity bill, too ;P)