Where has virgin Live help and support gone

keyholder · 27-04-2009, 17:19

Virgins live support no longer seems to be on thier web pages

Can any VM employee's help point out why? Or is it a cost saving option for VM

It was really handy for new and current customers. It saves ringing up customer services all the time.

BenMcr · 27-04-2009, 17:21

The only live information I was aware of was the pre-sale Live chat - which was aimed at new customers.

keyholder · 27-04-2009, 17:23

yeah thats the one ben lol, Av they got rid then av they

shame that if they have.

BenMcr · 27-04-2009, 17:28

Not that I know of - though last time I saw the option it was in the basket. So they may have moved it further into the order process (as again it's only supposed to be a pre-sales thing)

keyholder · 27-04-2009, 17:34

ok, cheers

---------- Post added at 16:34 ---------- Previous post was at 16:31 ----------

looks like a call to CS instead then. Bugger

AbyssUnderground · 27-04-2009, 17:39

You could always use the newsgroups. Remember its free to call CS from a VM phone line.

Peter_ · 27-04-2009, 18:27

The only Virginmedia online support that is offered is for Virgin.net/National customers.

http://www.virgin.net/customers/contactus/