new member with cable problem looking for ideas

[kafkawilde]

Hi Folks
I am a newbie here. I live in Leicester le3 with an xl packadge, ntl home modem (quite old) going through a net gear mr814v2tw router, into an ethernet pc using xp.
I have real problems with download speed. I contacted virginmedia tech support who say the modem is receiving what they send, and they say its my computer losing 30% of packets. I dont have any P2P software and really not being massively technical wondered if you has any hints or ideas?
Could this be the router losing this? James in Leicester

Sat, 19 Apr 2008 06:25:49 UTC

Test 1: 1024K took 20781 ms = 49.3 KB/sec, approx 406 Kbps, 0.4 Mbps
Test 2: 1024K took 20109 ms = 50.9 KB/sec, approx 419 Kbps, 0.41 Mbps
Test 3: 1024K took 19016 ms = 53.8 KB/sec, approx 443 Kbps, 0.43 Mbps
Test 4: 2048K took 42140 ms = 48.6 KB/sec, approx 400 Kbps, 0.39 Mbps

Overall Average Speed = approx 417 Kbps, 0.41 Mbps

[grubbymitts]

more than likely, try it without.

[cleshe]

Originally Posted by kafkawilde

Hi Folks
I am a newbie here. I live in Leicester le3 with an xl packadge, ntl home modem (quite old) going through a net gear mr814v2tw router, into an ethernet pc using xp.
I have real problems with download speed. I contacted virginmedia tech support who say the modem is receiving what they send, and they say its my computer losing 30% of packets. I dont have any P2P software and really not being massively technical wondered if you has any hints or ideas?
Could this be the router losing this? James in Leicester

Sat, 19 Apr 2008 06:25:49 UTC

Test 1: 1024K took 20781 ms = 49.3 KB/sec, approx 406 Kbps, 0.4 Mbps
Test 2: 1024K took 20109 ms = 50.9 KB/sec, approx 419 Kbps, 0.41 Mbps
Test 3: 1024K took 19016 ms = 53.8 KB/sec, approx 443 Kbps, 0.43 Mbps
Test 4: 2048K took 42140 ms = 48.6 KB/sec, approx 400 Kbps, 0.39 Mbps

Overall Average Speed = approx 417 Kbps, 0.41 Mbps

If you have a 120 modem and the XL package it won't give you proper speeds, even the L package it's unlikely.
Subscribe to newsgroups. Instructions at this link.
http://www.virginmedia.com/customers...setting-up.php
subscribe to
news.virginmedia.com and the virginmedia.support.broadband.cable
newsgroup.Post on there your query, :- will my modem give me the correct speed.
you'll find them much better to deal with than the telrephone helpline.

[GeoffB]

If you are using ethernet, why are you using a router? Much better speeds are obtained direct from the modem - you can get quite long cables if that's a problem. A router (NAT) will give added security, of course, but nothing that a good firewall can't do. Can't really comment about the type of modem, except that I have a NTL250 on XL and often get 19.5 Mb/s via ethernet (7/8 max. when I use wireless upstairs).

[Noggo]

Have a look here on this thread:
http://www.cableforum.co.uk/board/12...eck-first.html

[kafkawilde]

Thanks guys this is all really helpful stuff