Finally rid of my expensive Virgin phone
25-05-2007, 15:30
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#1
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Inactive
Join Date: May 2007
Posts: 5
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Finally rid of my expensive Virgin phone
Yippee it has finally been disconnected.
I am fed up every 3 months phoning CS and asking for it to be disconnected and they say they will credit me for 3 months. I don't use it. I had to have it in order to get a TV package.
I use VoIP. My average monthly bill is about £8. So how could I justify paying Virgin £11/month plus call costs.
Virgin obviously now listening to customers. But why does their web order site still insist on you still having a phone when you try to get a TV package?.
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25-05-2007, 21:30
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#2
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Inactive
Join Date: Jun 2003
Location: Mansfield
Age: 59
Services: There is no destination to life, the journey is everything!
Posts: 5,532
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Re: Finally rid of my expensive Virgin phone
We tried to cancel our phone, went over to vonage for £8 pm phoned VM but got a for life deal instead, to say the least vonage is now history and we pay next to sod all for what would have cost us an extra £19 pm 
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01-06-2007, 20:34
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#3
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
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01-06-2007, 20:58
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#4
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Inactive
Join Date: Oct 2006
Posts: 315
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
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I use BT for line rental, 1899/18866 and similar companies for calls. VM are still too expensive for calls, and they also block these over ride providers. Also caller displayer is not free with VM.
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01-06-2007, 22:02
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#5
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
i think the time has come for 2 for £20 and vonage. If only i could find the tv and broadband deals on the virgin website
---------- Post added at 21:02 ---------- Previous post was at 20:58 ----------
found it that's 2 for £25 plus £8 vonage and no phone bills http://allyours.virginmedia.com/webs...ct.do?id=11025
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01-06-2007, 22:06
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#6
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Inactive
Join Date: Oct 2006
Posts: 315
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
i think the time has come for 2 for £20 and vonage. If only i could find the tv and broadband deals on the virgin website
---------- Post added at 21:02 ---------- Previous post was at 20:58 ----------
found it that's 2 for £25 plus £8 vonage and no phone bills http://allyours.virginmedia.com/webs...ct.do?id=11025 |
Ring Customer Services. I have 2 for £20 TV Large and Broadband Medium.
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01-06-2007, 22:44
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#7
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by jcw00
Ring Customer Services. I have 2 for £20 TV Large and Broadband Medium.
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what's the disconnection period ? do they give you 30 days ?
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01-06-2007, 22:52
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#8
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Inactive
Join Date: Oct 2006
Posts: 315
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Re: Finally rid of my expensive Virgin phone
30 Days once you are outside your contract of 12 months.
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01-06-2007, 23:16
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#9
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
how quick do vonage send out the equipment ?
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02-06-2007, 00:23
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#10
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Inactive
Join Date: Oct 2006
Posts: 315
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
how quick do vonage send out the equipment ?
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How long does it take to get service?
Once you sign up, we will ship your startup package within 5 business days.
see http://www.vonage.co.uk/services_premium.php
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03-06-2007, 21:20
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#11
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Inactive
Join Date: Jan 2007
Services: O2 Broadband, Sky+HD
Posts: 19
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
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Don't fall for their spin. they have cut some but they now follow Virgin and have a rip-off 6p connection fee and charge by the minute.
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04-06-2007, 11:06
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#12
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cf.addict
Join Date: Mar 2005
Location: SE London (Bexley)
Services: None - well none with VM!
Posts: 338
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
how quick do vonage send out the equipment ?
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Well for me, I signed up on-line late on a Wednesday night (about 11pm) and the equipment was in my hands on Friday evening. The courier had delivered it on Friday morning - it needs signing for so make sure that someone's in. It literally took ten minutes to connect up, six of which was trying to get my DECT phone unplugged from the landline socket and the cables out of the ducting they were hidden in.
They will also send you a tracking number which use can use to track the status of the delivery
__________________
"I believe in an open mind, but not so open that your brains fall out"
Arthur Hays Sulzberger
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04-06-2007, 11:27
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#13
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by jem
Well for me, I signed up on-line late on a Wednesday night (about 11pm) and the equipment was in my hands on Friday evening. The courier had delivered it on Friday morning - it needs signing for so make sure that someone's in. It literally took ten minutes to connect up, six of which was trying to get my DECT phone unplugged from the landline socket and the cables out of the ducting they were hidden in.
They will also send you a tracking number which use can use to track the status of the delivery
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lol i just phoned virgin to cancel the phone and was speaking to a robot in India and after 10 minutes he told me he cant cancel as my name was not on the bill. I explained to him that i am on the account and have a password but he just said " is there anything else you would like today " i then lost it and asked him to put me through to retentions but after holding for 10 minutes i gave up so i think i will call again @ 3pm when the Mrs gets home. The trouble is i just know they are going to offer me 3 for £30 with unlimited uk calls  does anyone have the direct number for retentions / cancellations
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04-06-2007, 11:42
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#14
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Inactive
Join Date: Jan 2006
Location: London, HA0
Age: 38
Posts: 1,031
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by paul11974
lol i just phoned virgin to cancel the phone and was speaking to a robot in India and after 10 minutes he told me he cant cancel as my name was not on the bill. I explained to him that i am on the account and have a password but he just said " is there anything else you would like today " i then lost it and asked him to put me through to retentions but after holding for 10 minutes i gave up so i think i will call again @ 3pm when the Mrs gets home. The trouble is i just know they are going to offer me 3 for £30 with unlimited uk calls does anyone have the direct number for retentions / cancellations |
0800 052 9403 for ex-ntl
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04-06-2007, 11:54
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#15
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Inactive
Join Date: Jun 2003
Services: xl phone & xl tv 2mb broadband £34.95pence
Posts: 1,229
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Re: Finally rid of my expensive Virgin phone
Quote:
Originally Posted by dcclanuk
0800 052 9403 for ex-ntl
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thankyou very much
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