Finally rid of my expensive Virgin phone
 

Yippee it has finally been disconnected.

I am fed up every 3 months phoning CS and asking for it to be disconnected and they say they will credit me for 3 months. I don't use it. I had to have it in order to get a TV package.

I use VoIP. My average monthly bill is about £8. So how could I justify paying Virgin £11/month plus call costs.

Virgin obviously now listening to customers. But why does their web order site still insist on you still having a phone when you try to get a TV package?.

Re: Finally rid of my expensive Virgin phone
 

We tried to cancel our phone, went over to vonage for £8 pm phoned VM but got a for life deal instead, to say the least vonage is now history and we pay next to sod all for what would have cost us an extra £19 pm :Yikes:

Re: Finally rid of my expensive Virgin phone
 

even bt are cutting there charges http://news.bbc.co.uk/1/hi/business/6712787.stm

Re: Finally rid of my expensive Virgin phone
 

I use BT for line rental, 1899/18866 and similar companies for calls. VM are still too expensive for calls, and they also block these over ride providers. Also caller displayer is not free with VM.

Re: Finally rid of my expensive Virgin phone
 

i think the time has come for 2 for £20 and vonage. If only i could find the tv and broadband deals on the virgin website

---------- Post added at 21:02 ---------- Previous post was at 20:58 ----------

found it that's 2 for £25 plus £8 vonage and no phone bills http://allyours.virginmedia.com/webs...ct.do?id=11025

Re: Finally rid of my expensive Virgin phone
 

Ring Customer Services. I have 2 for £20 TV Large and Broadband Medium.

Re: Finally rid of my expensive Virgin phone
 

what's the disconnection period ? do they give you 30 days ?

Re: Finally rid of my expensive Virgin phone
 

30 Days once you are outside your contract of 12 months.

Re: Finally rid of my expensive Virgin phone
 

how quick do vonage send out the equipment ?

Re: Finally rid of my expensive Virgin phone
 

How long does it take to get service?
Once you sign up, we will ship your startup package within 5 business days.

see http://www.vonage.co.uk/services_premium.php

Re: Finally rid of my expensive Virgin phone
 

Don't fall for their spin. they have cut some but they now follow Virgin and have a rip-off 6p connection fee and charge by the minute.

Re: Finally rid of my expensive Virgin phone
 

Well for me, I signed up on-line late on a Wednesday night (about 11pm) and the equipment was in my hands on Friday evening. The courier had delivered it on Friday morning - it needs signing for so make sure that someone's in. It literally took ten minutes to connect up, six of which was trying to get my DECT phone unplugged from the landline socket and the cables out of the ducting they were hidden in.

They will also send you a tracking number which use can use to track the status of the delivery

Re: Finally rid of my expensive Virgin phone
 

lol i just phoned virgin to cancel the phone and was speaking to a robot in India and after 10 minutes he told me he cant cancel as my name was not on the bill. I explained to him that i am on the account and have a password but he just said " is there anything else you would like today " i then lost it and asked him to put me through to retentions but after holding for 10 minutes i gave up so i think i will call again @ 3pm when the Mrs gets home. The trouble is i just know they are going to offer me 3 for £30 with unlimited uk calls :p: does anyone have the direct number for retentions / cancellations

Re: Finally rid of my expensive Virgin phone
 

0800 052 9403 for ex-ntl

Re: Finally rid of my expensive Virgin phone
 

thankyou very much