Tv package Size M

Halcyon · 12-03-2007, 12:26

Hi everyone,

I've been with NTL for years now and have always had 2Mb broadband and a telephone landline with them.
Now that they have become Virgin Media I checked out the site and realise that I am currently on the Size M package and have noticed that you get free TV as well.
I have never had any TV services as I've always found I couldnt afford it on top of my bills.
Now that it is free, I have a few questions that I'm sure someone here will be able to answer for me. Many thanks in advance.

1) Is this applicable to all or new customers only ?

2) If I can have this, do they just put a cable going from the white box in my house where currently the cable goes to the back of my modem.

3) Is this likely to be a marketing scheme where it is free and in 6 months I'll have to pay for it.

Thanks for your help.

halcyon.

Media Boy UK · 12-03-2007, 12:31

Its for new customers only.

robbo71 · 12-03-2007, 12:34

You can do the 3 for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£30 offer though.With that you get TV large. I am now paying only ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£1 more than I was when I just had phone+BB.

Halcyon · 12-03-2007, 12:52

Thanks for the info and quick reply.

D0gleg · 12-03-2007, 12:56

Quote:

Originally Posted by TV Boy

Its for new customers only.

But it's always worth asking CS/Retentions if there is anything they can do.

For the retentions number phone 150 from home or there is an 0800 number floating around somewhere on the forums.

I got my V+ and install for free (well it was a price reduction actually!)

Got to be worth a quick phone call. Please remember to be courteous at all times too. They are human too. (I Think!)

prawncocktail · 12-03-2007, 13:08

Quote:

Originally Posted by TV Boy

Its for new customers only.

Incorrect, both new and existing can have it. There is a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 install fee for TV size:M

---------- Post added at 12:08 ---------- Previous post was at 12:07 ----------

Quote:

Originally Posted by D0gleg

But it's always worth asking CS/Retentions if there is anything they can do.

For the retentions number phone 150 from home or there is an 0800 number floating around somewhere on the forums.

I got my V+ and install for free (well it was a price reduction actually!)

Got to be worth a quick phone call. Please remember to be courteous at all times too. They are human too. (I Think!)

Not the correct dept to ring if a customer wants to add on a service, the correct dept is TeleSales. Customer relations would simply pass the call through to us in sales.

Media Boy UK · 12-03-2007, 13:13

Quote:

quote by skirkby

Incorrect, both new and existing can have it. There is a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 install fee for TV size:M

Sorry, someone told me the few months ago it was only for new viewers.

D0gleg · 12-03-2007, 13:16

Quote:

Originally Posted by skirkby

Not the correct dept to ring if a customer wants to add on a service, the correct dept is TeleSales. Customer relations would simply pass the call through to us in sales.

I stand corrected

(Well I sit actually

)

Halcyon · 12-03-2007, 13:17

Ah right, Well I guess a phone call to them is probably best then to see what they can do for me.
Thanks.

prawncocktail · 12-03-2007, 13:21

Quote:

Originally Posted by TV Boy

The few months ago it was only for new viewers.

All customers have been able to change on to that since its launch, the only exception is a digital migration in which case an existing customer must go on to a chargeable package, L or XL for 3 months before they can downgrade to free tv (size:m)

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

Quote:

Originally Posted by Halcyon

Ah right, Well I guess a phone call to them is probably best then to see what they can do for me.
Thanks.

pm me your details and ill sort it for you if you like, i need ac number, door no, postcode and telco no so i can speak to you

shaun

Darrenp · 13-03-2007, 00:35

Quote:

Originally Posted by skirkby

Incorrect, both new and existing can have it. There is a ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£25 install fee for TV size:M

Actually

Quote:

**Available to new customers and existing non-telephone customers taking up a phone service (subject to status and credit checks).

http://allyours.virginmedia.com/webs...ct.do?id=11169

gario · 13-03-2007, 01:16

Quote:

Originally Posted by skirkby

All customers have been able to change on to that since its launch, the only exception is a digital migration in which case an existing customer must go on to a chargeable package, L or XL for 3 months before they can downgrade to free tv (size:m)

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

pm me your details and ill sort it for you if you like, i need ac number, door no, postcode and telco no so i can speak to you

shaun

Hi shaun,

I have been waiting for a reply to an email which I sent to VM last week.
Have you any idea when I can expect to get a some kind of contact from them?
I sent a reminder this evening

The reason for the email was to explain my situation.
I am not getting the level of broadband that I should be, I'm getting M it should L, I spoke to three cs guys about this with no joy ,so I then asked if there was any thing in the way of special offers/deals that they could offer to me, they all said there are no deals or offers for anyone, which I know to be wrong, they were of no help at all, not helpful in any way, the last guy had a very bad attitude, hence the email to Virgin.

I'm on phone, talk evening & weekends, B B, M, Tv L. for ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â£34 ex ntl.

On this and many other forums, customers are posting details of much better deals than I have.

As a cable customer since 1991, I feel the least I am entitled to is to get a respectful honest response from the cs workers.

I am always very polite to whoever I speak to.

Thanks.Gary

Halcyon · 13-03-2007, 13:44

Quote:

Originally Posted by skirkby

pm me your details and ill sort it for you if you like, i need ac number, door no, postcode and telco no so i can speak to you

shaun

Thanks. It will probably be for later in the month as I am still having to check with another house mate who will be moving in to see what we all want to do.
Thanks for offering to help though.

prawncocktail · 13-03-2007, 13:56

Quote:

Originally Posted by gario

Hi shaun,

I have been waiting for a reply to an email which I sent to VM last week.
Have you any idea when I can expect to get a some kind of contact from them?
I sent a reminder this evening

i dont know what the wait time for a reply on a cs email is im afraid, sorry

sales orders new and existing generally get done within 48hours, more often 24 hours (ex-telewest)

---------- Post added at 12:56 ---------- Previous post was at 12:55 ----------

Quote:

Originally Posted by Halcyon

Thanks. It will probably be for later in the month as I am still having to check with another house mate who will be moving in to see what we all want to do.
Thanks for offering to help though.

no worries, whenever your ready