Tv package Size M
 

Hi everyone,

I've been with NTL for years now and have always had 2Mb broadband and a telephone landline with them.
Now that they have become Virgin Media I checked out the site and realise that I am currently on the Size M package and have noticed that you get free TV as well.
I have never had any TV services as I've always found I couldnt afford it on top of my bills.
Now that it is free, I have a few questions that I'm sure someone here will be able to answer for me. Many thanks in advance.

1) Is this applicable to all or new customers only ?

2) If I can have this, do they just put a cable going from the white box in my house where currently the cable goes to the back of my modem.

3) Is this likely to be a marketing scheme where it is free and in 6 months I'll have to pay for it.

Thanks for your help.

halcyon.

Re: Tv package Size M
 

Its for new customers only.

Re: Tv package Size M
 

You can do the 3 for £30 offer though.With that you get TV large. I am now paying only £1 more than I was when I just had phone+BB.

Re: Tv package Size M
 

Thanks for the info and quick reply.

Re: Tv package Size M
 

But it's always worth asking CS/Retentions if there is anything they can do.

For the retentions number phone 150 from home or there is an 0800 number floating around somewhere on the forums.

I got my V+ and install for free (well it was a price reduction actually!)

Got to be worth a quick phone call. Please remember to be courteous at all times too. They are human too. (I Think!) :p:

Re: Tv package Size M
 

Incorrect, both new and existing can have it. There is a £25 install fee for TV size:M

---------- Post added at 12:08 ---------- Previous post was at 12:07 ----------

Not the correct dept to ring if a customer wants to add on a service, the correct dept is TeleSales. Customer relations would simply pass the call through to us in sales.

Re: Tv package Size M
 

Sorry, someone told me the few months ago it was only for new viewers.

Re: Tv package Size M
 

I stand corrected :) (Well I sit actually:p:)

Re: Tv package Size M
 

Ah right, Well I guess a phone call to them is probably best then to see what they can do for me.
Thanks.

Re: Tv package Size M
 

All customers have been able to change on to that since its launch, the only exception is a digital migration in which case an existing customer must go on to a chargeable package, L or XL for 3 months before they can downgrade to free tv (size:m)

---------- Post added at 12:21 ---------- Previous post was at 12:19 ----------

pm me your details and ill sort it for you if you like, i need ac number, door no, postcode and telco no so i can speak to you

shaun

Re: Tv package Size M
 

Actually
http://allyours.virginmedia.com/webs...ct.do?id=11169

Re: Tv package Size M
 

Hi shaun,

I have been waiting for a reply to an email which I sent to VM last week.
Have you any idea when I can expect to get a some kind of contact from them?
I sent a reminder this evening

The reason for the email was to explain my situation.
I am not getting the level of broadband that I should be, I'm getting M it should L, I spoke to three cs guys about this with no joy ,so I then asked if there was any thing in the way of special offers/deals that they could offer to me, they all said there are no deals or offers for anyone, which I know to be wrong, they were of no help at all, not helpful in any way, the last guy had a very bad attitude, hence the email to Virgin.

I'm on phone, talk evening & weekends, B B, M, Tv L. for £34 ex ntl.

On this and many other forums, customers are posting details of much better deals than I have.

As a cable customer since 1991, I feel the least I am entitled to is to get a respectful honest response from the cs workers.

I am always very polite to whoever I speak to.

Thanks.Gary

Re: Tv package Size M
 

Thanks. It will probably be for later in the month as I am still having to check with another house mate who will be moving in to see what we all want to do.
Thanks for offering to help though. :tu:

Re: Tv package Size M
 

i dont know what the wait time for a reply on a cs email is im afraid, sorry

sales orders new and existing generally get done within 48hours, more often 24 hours (ex-telewest)

---------- Post added at 12:56 ---------- Previous post was at 12:55 ----------

no worries, whenever your ready