30-01-2007, 10:05
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#1
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Inactive
Join Date: Jun 2005
Posts: 62
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NTL's Virgin takeover
Hi guys,
I've been using NTL as my ISP for 4+ years. I had their letter in the post saying that the 2 cable providers are merging with Virgin.net, an old provider from the late 90's. In fact, Virgin.net were my first provider! Do we need to do anything or will the service and bills carry on as normal?
Also a query about the medium £24.99 package: I've been paying that price for 4 years, but from around last October onwards, it dropped to approx £21.50. There is a deduction on the bill that says "2 for £20", the two items being the NTL cable modem £0.00 + cable service £24.99. Is that normal?
Thanks.
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30-01-2007, 13:24
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#3
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Smeghead
Join Date: Feb 2004
Location: Glasgow
Age: 44
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 14,507
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Re: NTL's Virgin takeover
Everything will carryone as normal for now. The biggest difference will be the name change and your bills will look slightly different.
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30-01-2007, 13:31
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#4
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[CENSORED]
Join Date: Apr 2005
Location: Wolverhampton
Age: 46
Posts: 4,218
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Re: NTL's Virgin takeover
..and apparently customer service will get better
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Help save the world from loosers
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30-01-2007, 14:17
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#5
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Inactive
Join Date: Jun 2005
Posts: 62
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Re: NTL's Virgin takeover
Thanks guys!
Does Richard Branson have any part in this? :-)
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30-01-2007, 16:23
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#6
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Guest
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Re: NTL's Virgin takeover
Quote:
Originally Posted by Monserrat
Thanks guys!
Does Richard Branson have any part in this? :-)
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Lots  
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30-01-2007, 17:01
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#7
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Inactive
Join Date: May 2006
Location: Newcastle Staffordshire(Bromley)
Services: Sky+ Hd Multiroom,Unlimited Broadband,Unlimited Phone,WD Tv
Posts: 1,742
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Re: NTL's Virgin takeover
Quote:
Originally Posted by Bill C
Lots |
yea i think 17% worth majoraty shareholder 
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30-01-2007, 19:53
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#8
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Inactive
Join Date: Nov 2006
Posts: 2,939
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Re: NTL's Virgin takeover
Quote:
Originally Posted by etccarmageddon
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Thanks, I didn't realise ntl owned them for that long.
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02-02-2007, 19:00
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#9
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,334
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Re: NTL's Virgin takeover
Quote:
Originally Posted by DarthYoda
Everything will carryone as normal for now. The biggest difference will be the name change and your bills will look slightly different.
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Just got the 'new' bill and it's a whole lot clearer to understand.
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02-02-2007, 19:58
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#10
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Inactive
Join Date: Aug 2006
Posts: 283
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Re: NTL's Virgin takeover
Quote:
Originally Posted by v0id
..and apparently customer service will get better
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Richard Branson will wave his magic wand and all problems will be gone lol.At the end of the day it will be the same company like if you rebadge a ford escort with a ferrari badge its still a ford escort 
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03-02-2007, 02:28
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#11
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,334
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Re: NTL's Virgin takeover
Quote:
Originally Posted by die5el
Richard Branson will wave his magic wand and all problems will be gone lol.At the end of the day it will be the same company like if you rebadge a ford escort with a ferrari badge its still a ford escort |
Actually I have no real gripes with the products, just with the managment of the company and the fact that when things go wrong no one wants to take responsibility to put situations right all due to poor managment.
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03-02-2007, 10:07
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#12
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,467
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Re: NTL's Virgin takeover
Quote:
Originally Posted by die5el
Richard Branson will wave his magic wand and all problems will be gone lol.At the end of the day it will be the same company like if you rebadge a ford escort with a ferrari badge its still a ford escort |
To extend that metaphor, if the company supplying the Ford Escort makes sure the car is looked after and serviced regularly, and the garage staff are well-skilled and helpful, surely you will be happier with your "Ford Escort"?
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06-02-2007, 17:33
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#13
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Inactive
Join Date: Feb 2007
Location: Nottinghamshire
Services: NTL
Posts: 3
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Re: NTL's Virgin takeover
Quote:
Originally Posted by v0id
..and apparently customer service will get better
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Where have I heard that before
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06-02-2007, 22:06
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#14
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Inactive
Join Date: Jan 2007
Location: Swansea
Services: VM XL TV, Phone And Broadband
Posts: 60
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Re: NTL's Virgin takeover
well if all depts of vm get our acts together then yes the customer experiance will get better
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06-02-2007, 22:12
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#15
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Inactive
Join Date: Dec 2004
Posts: 3,403
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Re: NTL's Virgin takeover
Quote:
Originally Posted by Incognitas
Actually I have no real gripes with the products, just with the managment of the company and the fact that when things go wrong no one wants to take responsibility to put situations right all due to poor managment.
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Yes, many felt that was the case. I've heard that there have been regular upper management culls, so it looks like those nearer the top must prove their worth.
If that is happening, and it comes down the line, then it may be possible that Virginmedia will live up to its branding, and customer service not just improves, but sets new standards.
I think once they get a uniform billing system - finally - then there should be a seamless experience for us all.
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