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Old 20-12-2006, 11:08   #1
boxboy
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Internet down
Morning all,
For the last few day's my 4meg broardband has been down . The light's on the modem that are lighting up are
power
sync
enet
rdy
I have spoken to NTL and they are telling me it's my PC that has the problem. I've also tried to plug the modem into my laptop but still no luck. I'm in the GU15 area.
Does anyone know what could be wrong??
Many thanks in advance.
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Old 20-12-2006, 11:11   #2
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Smile Re: Internet down
At a guess its alevle or modem problem what type of modem do you have?
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Old 20-12-2006, 11:28   #3
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Re: Internet down
Not to sure of the model as I'm at work and it's at home but it's a silver modem which I've had for about 5 years. I think it's a 100. I know it's about 5-6 years old.
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Old 20-12-2006, 13:40   #4
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Re: Internet down
Did you power cycle the cablemodem before swopping to the laptop?
If not please try that by leaving the modem off for at least 15 seconds, then power it up and then connect the laptop and power it up.
Just plugging the laptop in without doing this first wont work.
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Old 20-12-2006, 13:55   #5
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Re: Internet down
Quote:
Originally Posted by CATV Man 1 View Post
Did you power cycle the cablemodem before swopping to the laptop?
If not please try that by leaving the modem off for at least 15 seconds, then power it up and then connect the laptop and power it up.
Just plugging the laptop in without doing this first wont work.
Yep tried that. Turned it off for 2 min then back on. I've also tried all this with the desktop PC.
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Old 20-12-2006, 14:04   #6
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Re: Internet down
Have you tried the laptop or PC on a USB connection to the modem?
Maybe its just the modem's ethernet port that is faulty?
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Old 20-12-2006, 14:14   #7
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Re: Internet down
Yep tried it on the laptop with no joy.
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Old 20-12-2006, 14:31   #8
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Re: Internet down
Can you get to the levels page on the modem? (If there is one of course)
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Old 20-12-2006, 14:45   #9
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Re: Internet down
How do I do that???
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Old 20-12-2006, 14:55   #10
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Re: Internet down
Would depend on the type of modem. When you get home can you post the model of the modem?
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Old 20-12-2006, 14:59   #11
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Re: Internet down
you could run an ipconfig command from a dos box to see if an ip is assigned also you could try a ping command in there to see if theres any life
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Old 20-12-2006, 15:02   #12
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Re: Internet down
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Originally Posted by boxboy View Post
How do I do that???
http://tinyurl.com/6dzqr
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Old 20-12-2006, 15:18   #13
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Re: Internet down
Cheers. I'll give it a try later at home and post the result's.
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