Internet down
 

Morning all,
For the last few day's my 4meg broardband has been down:( . The light's on the modem that are lighting up are
power
sync
enet
rdy
I have spoken to NTL and they are telling me it's my PC that has the problem. I've also tried to plug the modem into my laptop but still no luck. I'm in the GU15 area.
Does anyone know what could be wrong??
Many thanks in advance.

Re: Internet down
 

At a guess its alevle or modem problem what type of modem do you have?

Re: Internet down
 

Not to sure of the model as I'm at work and it's at home but it's a silver modem which I've had for about 5 years. I think it's a 100. I know it's about 5-6 years old.

Re: Internet down
 

Did you power cycle the cablemodem before swopping to the laptop?
If not please try that by leaving the modem off for at least 15 seconds, then power it up and then connect the laptop and power it up.
Just plugging the laptop in without doing this first wont work.

Re: Internet down
 

Yep tried that. Turned it off for 2 min then back on. I've also tried all this with the desktop PC.

Re: Internet down
 

Have you tried the laptop or PC on a USB connection to the modem?
Maybe its just the modem's ethernet port that is faulty?

Re: Internet down
 

Yep tried it on the laptop with no joy.

Re: Internet down
 

Can you get to the levels page on the modem? (If there is one of course)

Re: Internet down
 

How do I do that???

Re: Internet down
 

Would depend on the type of modem. When you get home can you post the model of the modem?

Re: Internet down
 

you could run an ipconfig command from a dos box to see if an ip is assigned also you could try a ping command in there to see if theres any life

Re: Internet down
 

Re: Internet down
 

Cheers. I'll give it a try later at home and post the result's.