anyone having email trouble tonight?

Valerie · 21-12-2006, 19:42

I can't get my emails to download tonight. (I can see them on webmail) I occassionally get a stutter loading web pages at the moment but can't get emails at all. I can send but get a timout message for receiving. I've tried changing proxies, disabling firewall. Nothing on the service page at the moment. Anyone else having difficulties?

21-12-2006, 19:54

hi, fine here, sorry

- you may have a 'stuck' mailbox, have you tried logging in via webmail? Sometimes reading messages with that & deleting them from the server will get things working again

Graham M · 21-12-2006, 20:21

Fine here also I'm afraid

Valerie · 21-12-2006, 20:23

no joy with that. Pinging smtp.ntlworld.com shows packet loss 25-75%.

Graham M · 21-12-2006, 20:24

Try pinging www.bbc.co.uk to see if you get similar results

Valerie · 21-12-2006, 20:25

what cache are you using?

Graham M · 21-12-2006, 20:27

That won't have any affect on pinging

The cache only affects Port 80 (web browsing)

21-12-2006, 20:37

Quote:

Originally Posted by Valerie

no joy with that. Pinging smtp.ntlworld.com shows packet loss 25-75%.

If you can access your mailbox via webmail, and have cleared it, but still cannot receive mail 'normally' suggests a problem with your end???

Confirm what Zeph said, the cache used is irrelevant to email, however a firewall setting might block the pop server???

- not sure why you are pinging the smtp server when receive is the problem, and it is likely set to prioritise 'real' traffic over a ping, anyway, hence the packet loss.

Nikesh · 21-12-2006, 20:42

I'm using Outlook right now for my ntl emails and all is fine.

Valerie · 21-12-2006, 20:57

problem resolved

found out second computer not having problems at all. set to automatically detect settings so did so on main pc and all now working!

thanks for all your ideas

Graham M · 21-12-2006, 21:12

TCP/IP settings?