19-09-2006, 22:57
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#1
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Inactive
Join Date: Sep 2006
Posts: 5
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Remote control problem
My remote control is faulty and after phoning ntl they want me to pay £15 to replace it. Do anybody know how to get a free one of them?
Thanks in advance.
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19-09-2006, 22:59
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#2
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 49
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Remote control problem
Hi they shouldonly charge you if it is faulty  They will send you a new one and you send the old one back
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19-09-2006, 23:11
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#3
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Inactive
Join Date: Jun 2003
Posts: 371
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Re: Remote control problem
Thats correct Ned,as long as you send the old 1 back and it has not been eaten by the dog or ran over by a steam roller it will get replaced free of charge.
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20-09-2006, 00:10
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#4
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Guest
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Re: Remote control problem
'ned' is usually correct for our area, people like him are rare & I, for one, have nothing but praise for his approach to his job.
I've been trying a Tevion remote that allegedly 'learns' ntl remote commands, but it was only £5 and is a bit 'intermittent'
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20-09-2006, 07:16
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#5
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 49
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Remote control problem
Thaks Homealone. Make sure you tell them what colour the remote is blue for langley blac for bromleyWe get called out a lot when they send the wrong remote out
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20-09-2006, 08:28
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#6
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Inactive
Join Date: Sep 2006
Posts: 5
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Re: Remote control problem
Nedkelly, if the remote is faulty but unmarked I can send it back and get a free one? What phone number should I use?
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20-09-2006, 09:03
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#7
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 49
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Remote control problem
Hi cusomer serices will be able to sort this out for you
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20-09-2006, 10:47
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#8
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Inactive
Join Date: Sep 2006
Posts: 5
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Re: Remote control problem
Sorry to trouble you again Ned but my wife phoned yesterday and they tried to charge her £15 to replace it! What should I ask them/say??
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20-09-2006, 11:09
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#9
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Inactive
Join Date: Aug 2006
Location: swansea
Age: 40
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: Remote control problem
just tell them that it was working fine, then it stopped working, it hasnt been dropped, attacked by a dog etc youve tried replacing the batteries but still no joy, and they should send one out FOC.
can i ask what area your from?
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20-09-2006, 11:29
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#10
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Inactive
Join Date: Sep 2006
Posts: 5
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Re: Remote control problem
I'm from Swansea. Does this make a difference?
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20-09-2006, 11:29
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#11
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Inactive
Join Date: Nov 2005
Location: Cambridge
Services: 2 for £22 (Broadband Size: M and Phone Size: M), Free TV Size: M and fries!
Posts: 1,218
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Re: Remote control problem
I thought NTL had stopped sending free remotes out now!?
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20-09-2006, 11:32
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#12
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Inactive
Join Date: Aug 2006
Location: swansea
Age: 40
Services: 2 X V+
XL TV
XL BB
XL Telco
Posts: 1,703
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Re: Remote control problem
nah they still send em out FOC, i'll find out today if i can send one out to you, im from swansea myself so wouldnt be able to bring up your account, but im pretty sure the new form we have to fill in for keyboard and remote ordering can be done without an account number, ill check today though
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20-09-2006, 11:36
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#13
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Inactive
Join Date: Sep 2006
Posts: 5
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Re: Remote control problem
Thanks mate, there will be a pint in it for you
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27-09-2006, 10:48
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#14
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Inactive
Join Date: Aug 2004
Location: Nottingham
Age: 59
Services: None, they finally pushed me too far.
Posts: 49
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Re: Remote control problem
Quote:
Originally Posted by lostandconfused
nah they still send em out FOC, i'll find out today if i can send one out to you, im from swansea myself so wouldnt be able to bring up your account, but im pretty sure the new form we have to fill in for keyboard and remote ordering can be done without an account number, ill check today though
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If you were able to help here, I'd be grateful if you could do the same for me. My remote went mad a couple of days ago, & I'd like to avoid having to speak to customer services (shudder) if possible....& avoid having to pay as well
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27-09-2006, 11:26
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#15
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Inactive
Join Date: Nov 2003
Location: North East lincolnshire
Age: 49
Services: V6 & Tivo SH3 on 300mb and 200mb and a telephone
Posts: 2,715
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Re: Remote control problem
I am afraid you willhave to call cust serv .As i said before there is no charge for the remote if it is faulty .Customer serv and faults are the only people to send them out  Unless you see a tech in the street he might give you one depending on his stock
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