Changing Package Line-Up

[roughneck]

Hi all

We are feeling the pinch a bit and are looking to reduce our monthly NTL bill from around £100 - £105 to something nearer £65 - £70 per month but to be honest are finding ourselves bamboozled by the many different price plans / offers on the website.

Our current package line-up consists of:-

1 x PremPlus season ticket
1 x Family Pack + Sports & Movies (£55.00)
1 x Additional Digital STB (£15.00)
1 x Digital STB rent
1 x Unlimited 4Mb Broadband (£24.99)
1 x Standard 321

This comes out at a basic £94.99 + £8 or £9 on top for telephone calls.

We would like to retain the following:-

• A basic TV package + Sky Sports.
• 4Mb Broadband.
• A telephone package.

The additional STB can go too.

Could someone please help explain / price up what our options are?

We would not want to re-sign up to a contract (like mobile phone providers do) but just wish to change our package line-up and get the best value.

As we have been cable customers since Dec 1994 (ex C&W) we’re happy enough with the choice of services that cable brings.

We are not really interested having 2 or 3 different service providers when NTL can provide all what we want.

Any help is appreciated.

Regards.

Roughneck

[Jules]

Give them a call explain the situation and see what deals they can offer you

[MovedGoalPosts]

Adjusting your TV channel line up shouldn't affect your contract, and equally removing a second STB shouldn't start any new contract, it's just terminating part of one you already have.

[orangebird]

As has been said, give them a call, they should be able to discount most of your services apart from the Sports & Prem plus stuff - ntl don't control the cost of these packages, so they're hands are tied on the price, as reducing them at all would incur a loss for them. But stuff like family pack, and phone packages can easily be reduced if you get the right person.

[roughneck]

Hi all

Thanks for all your replies.

I will post back with details of how i get on.

Thanks again.

Roughneck.

[Jules]

Let me know what they say as I am in Leeds 17 as well

[clayts]

It's worth pricing what you're paying currently against deals elsewhere - eg Sky Talk, Sky Broadband, current Sky half price offers.

I got a very satisfactory deal yesterday, reducing my bill from £73 p/m to £41 for three months

Ring Customer Retentions and ask if they can do you a deal.

[roughneck]

Hi all

As promised, here is how i got on.

I spoke to CS yesterday and have agreed the following..

1) Remove second STB.
2) Downgrade TV package to Family Pack + Sports Collection @ £37 per month.
3) Half price on 4Mb Broadband for the next 3 months only (as a goodwill gesture).
4) Standard 321 to Talk Weekends (same thing?).

So, excluding the short term saving on the broadband, this gives me a new monthly bill of £61.99 + calls instead of £94.99 + calls.

If the normal price for the Family Pack + Sports Collection is £48.00 (inc telephone line rental).

Can i assume that the £11.00 telephone line rental has been discounted to £0.00?

I had been paying £55 for Family Pack + Sports & Movies (inc telephone line rental).

*me scratch my head*

Thanks

roughneck

[clayts]

I have to say that's not a particularly good deal. I'm on the same as you exactly (after your changes) and am paying £41.25 for 3 months, then £56.25 thereafter.

Did you ring Customer Retentions ? (0800 052 9403 option 3).

I compared what I was paying NTL (£72.99) with what Sky are currently offering :

BT line rental = 11.00
Sky Talk = 5.00 (unlimited 24/7)
Sky Broadband = 10.00 (unlimited, up to 16 MB)
All Sky channels + Sky Sports for first three months = 18.50, 37.00 thereafter

ie £44.50 for 3 months, £63 thereafter

Make sure your area is Sky Broadband enabled, or near as possible to it as they may check.

I also opted for Talk Evenings/Weekends as I don't use the phone during the day (or if I do I use my mobile free minutes)