Emails

homer · 09-07-2005, 10:47

Hello ,

I wonder if anybody can help me I have a problem with my emails...
First of all I live in the northamptonshire area and I can recive emails but can't send them it keeps on saying " Your email message was unable to be sent because your email server rejected the message:
452 message rejected.

1003,11.

I have tried to send myself emails with test on it but no joy ?
I have also disabled Norton 2005 and tried but no joy ????????????

Any ideas

Homer

Jon M · 09-07-2005, 11:00

Can you put the whole failure message in here, there should be more information than just the error code.

homer · 09-07-2005, 11:04

Error: "Your email message was unable to be sent because your mail server rejected the message." (1003,11) or (1003,12)

Situation:
After installing Norton AntiVirus (NAV), when you send email, you see the error message "Your email message was unable to be sent because your mail server rejected the message."

In the lower-left corner of the error display alert, you see one of the following sets of numbers:
1003,11
1003,12

Solution:
Why this error occurs
This error can occur when the email that you are sending does not meet one or more of the requirements set by your Internet service provider (ISP) for sending email. The following are some of the more common causes for your ISP to reject an email message:

Your email client failed authentication.
Your email message contains invalid characters.
Your email exceeds the file size limit set by your ISP.
Your email was classed as SPAM by your ISP or by your recipients ISP.

What to do
Contact your ISP for help fixing the problem. If your ISP indicates that there is no problem, then follow the steps in the document Disabling outgoing email scanning in Norton AntiVirus to disable outgoing email scanning.

Corporate Customers
If you are experiencing this error while using a corporate product such as Symantec AntiVirus Corporate Edition, please read the document Error: "Your email message was unable to be sent because your mail server rejected the message." (1003,11) or (1003,12) for additional suggestions.

Translations of this Document:
Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.

Available translations:
Nederlands
Deutsch
FranÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â§ais
Italiano
PortuguÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Âªs
EspaÃƒÆ’Ã†â€™Ãƒâ€*Ã¢â‚¬â„¢ÃƒÆ’Ã¢â‚¬Å¡Ãƒâ€šÃ‚Â±ol

Japanese

I hope this helps I have shut down norton scanning of emails in and out and also shut down norton itself and rebooted........Thanks

Jon M · 09-07-2005, 11:07

I don't suppose you've changed your "reply to" email address in your email client?

PWS · 09-07-2005, 11:13

Error 452 is sometimes given back from the ntl e-mail platform for two reasons

You're sending spam...infected PC acting as a bot....update your AV and scan
Your sending a virus....again update and scan

Last but rare is you've got an IP previouisly used by a infected PC and the IP been added to a blacklist and now you have the IP

Do the scan for AV and spyware and then test again....then look up your IP to see if your IP is on a list

Hope this helps

PWS

homer · 09-07-2005, 11:23

Sorry for this but how do you look up your ip address to see if you are on the list........

Homer

PWS · 09-07-2005, 11:29

Quote:

Originally Posted by homer

Sorry for this but how do you look up your ip address to see if you are on the list........

Homer

Oops....sorry Mate

Do a google search for Sophos or just blacklists....the thing with them is there loads and you may be on an obscure list.

call ntl and ask them to mail you the blacklist supermail...this will have loads of information to help you

homer · 09-07-2005, 11:47

Hi Again,

My ip is not blocked and also i have scaned with norton and im clean so I have no idea on what to do next...........

PWS · 09-07-2005, 11:53

Hi

As i said..there are hundreds of blacklists so you may not find it.

call teck support...tell them your getting error 452 and you've scanned your PC and its clean...they should then escalate this to a 3rd level to check

Another reason for erroe 452 is a mail storage issue...but these are just rare glitches...error 452 is a windows error so is naturally vague lol

homer · 09-07-2005, 15:26

Hi,
Ok this is what i have done I have contacted ntl but cant get through i waited and waited but no joy I was lost in that black hole of Ntl . While I was waiting I uninstalled Norton 2005 and rebooted and guess wot still the same........ SO I am now lost soul Pls could anybody help from Ntl......

Homer

homer · 09-07-2005, 18:40

Hi all,

No its no good I have been trying to get through to ntl to ask them about emails but I am just stuck if anybody works for ntl pls can you help at all I would be very greatfull.....

Homer

09-07-2005, 19:08

have you tried sending mail using another client, like Hotmail or Gmail?

homer · 09-07-2005, 20:17

yep I have tried with gmail all ok but with my ntlworld accounts it says error 452

homer

09-07-2005, 20:25

Quote:

Originally Posted by homer

yep I have tried with gmail all ok but with my ntlworld accounts it says error 452

homer

how about with webmail?

homer · 09-07-2005, 20:47

Hi

I think the problems lie with Ntlworld all other email accounts are ok,With ntlworld I can recive but not send however I have been trying to get through to ntl for most of the day,If anybody from ntl pls pls help

Homer