Can't download new e-mails
13-07-2005, 11:44
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#1
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Inactive
Join Date: Jun 2003
Posts: 96
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Can't download new e-mails
Hi,
OK, this is strange.
This morning I noticed that I haven't been getting any e-mails sine the 2nd of July.
My e-mail client is connecting and logging in OK, but the server is saying there are no new messages, even when their are. For example, see the following:
Outlook Express 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
POP3 Log started at 07/13/2005 11:11:38
POP3: 11:11:43 [rx] +OK InterMail POP3 server ready.
POP3: 11:11:43 [tx] USER mark.levitt
POP3: 11:11:44 [rx] +OK please send PASS command
POP3: 11:11:44 [tx] PASS **********
POP3: 11:11:44 [rx] +OK mark.levitt is welcome here
POP3: 11:11:44 [tx] STAT
POP3: 11:11:44 [rx] +OK 0 0
POP3: 11:11:44 [tx] QUIT
POP3: 11:11:44 [rx] +OK mark.levitt InterMail POP3 server signing off.
I've tried Outlook Express and Thunderbird and both of them fail to retreive new e-mail.
However, (and this is the strange bit), I tried logging into the NTL World Webmail and all my e-mail for the last few weeks shows up there (along with nasty grams about my mailbox being too full).
Any ideas?
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13-07-2005, 11:58
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#2
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Join Date: Jun 2003
Location: Somewhere
Services: Virgin for TV and Internet, BT for phone
Posts: 26,546
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Re: Can't download new e-mails
It might be worth calling Customer Services to see if there is anything they can do server side.
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13-07-2005, 12:35
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#3
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Inactive
Join Date: Apr 2005
Location: Cardiff
Age: 46
Services: ntl Phone, ntl Digital TV, ntl Cable (10 Mbps)
Posts: 406
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Re: Can't download new e-mails
What happens if you use LIST rather than STAT?
__________________
I suspect you have some sort of email proxy interfering.. try turning off your AV software.
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13-07-2005, 14:29
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#4
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Inactive
Join Date: Jun 2003
Posts: 96
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Re: Can't download new e-mails
Quote:
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Originally Posted by simbr
What happens if you use LIST rather than STAT?
__________________
I suspect you have some sort of email proxy interfering.. try turning off your AV software.
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I don't have any e-mail AV software.
Using LIST:
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+OK mark.levitt is welcome here
LIST
+OK 0 messages
.
----
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13-07-2005, 15:16
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#5
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Inactive
Join Date: Apr 2005
Location: Cardiff
Age: 46
Services: ntl Phone, ntl Digital TV, ntl Cable (10 Mbps)
Posts: 406
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Re: Can't download new e-mails
You don't have an IP address entered instead of a server name do you?
Latest suspicion is that for some reason you're connecting to the old mail platform somehow.
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13-07-2005, 16:02
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#6
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Inactive
Join Date: Jun 2003
Posts: 96
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Re: Can't download new e-mails
Quote:
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Originally Posted by simbr
You don't have an IP address entered instead of a server name do you?
Latest suspicion is that for some reason you're connecting to the old mail platform somehow.
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Nope. Connecting to "pop.ntlworld.com"
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13-07-2005, 16:56
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#7
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Can't download new e-mails
drop into a dos window, and do an nslookup on pop.ntlworld.com
what ip address does it resolve to?
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13-07-2005, 17:17
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#8
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Inactive
Join Date: Jun 2003
Posts: 96
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Re: Can't download new e-mails
Quote:
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Originally Posted by Chris W
what ip address does it resolve to?
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81.103.221.14
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13-07-2005, 17:38
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#9
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cf.mega poster
Join Date: Nov 2003
Location: Reading
Age: 41
Services: Virgin Media Broadband Size M
Posts: 6,546
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Re: Can't download new e-mails
hmm
When you login to webmail, are you going to http://webmail.ntlworld.com/ or going through the ntlworld home page?
If you PM me the username for your email account i'll see if i can get someone in ntl to check this for you 
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13-07-2005, 18:06
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#10
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Inactive
Join Date: Jun 2003
Posts: 96
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Re: Can't download new e-mails
Quote:
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Originally Posted by Chris W
hmm
When you login to webmail, are you going to http://webmail.ntlworld.com/ or going through the ntlworld home page?
If you PM me the username for your email account i'll see if i can get someone in ntl to check this for you |
Going through the ntlworld home page. I didn't know about the webmail url.
username PM'd.
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13-07-2005, 22:03
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#11
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Inactive
Join Date: Apr 2005
Location: Cardiff
Age: 46
Services: ntl Phone, ntl Digital TV, ntl Cable (10 Mbps)
Posts: 406
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Re: Can't download new e-mails
OK, just for giggles.. try changing the servername from pop.ntlworld.com to pop.ispmail.ntl.com
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13-07-2005, 22:41
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#12
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Inactive
Join Date: Jun 2003
Posts: 96
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Re: Can't download new e-mails
Quote:
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Originally Posted by simbr
OK, just for giggles.. try changing the servername from pop.ntlworld.com to pop.ispmail.ntl.com
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Whooooo!!!!
That worked!! My mail client is downloading my mail!
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13-07-2005, 23:00
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#13
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Inactive
Join Date: Oct 2003
Location: 2nd CPU to the right & past the cache
Posts: 1,949
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Re: Can't download new e-mails
waits with baited breath for explanation as to why it effected you and nobody else.
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13-07-2005, 23:00
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#14
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Inactive
Join Date: Feb 2004
Location: There's no place like 127.0.0.1
Services: Depends on the person and the price they're offering
Posts: 12,384
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Re: Can't download new e-mails
Cool, glad that's working.
@ simbr: Any chance of an explanation as to why that would work? What's the difference between the two (keep it simple, I'm feeling a bit of a  tonight ).
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13-07-2005, 23:11
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#15
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Guest
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Re: Can't download new e-mails
Quote:
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Originally Posted by Raistlin
Cool, glad that's working.
@ simbr: Any chance of an explanation as to why that would work? What's the difference between the two (keep it simple, I'm feeling a bit of a tonight ). |
which bit - and lucky is all i can say 
- but seriously, for me too. please simbr
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