Can't download new e-mails
 

Hi,

OK, this is strange.

This morning I noticed that I haven't been getting any e-mails sine the 2nd of July.

My e-mail client is connecting and logging in OK, but the server is saying there are no new messages, even when their are. For example, see the following:

Outlook Express 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158)
POP3 Log started at 07/13/2005 11:11:38
POP3: 11:11:43 [rx] +OK InterMail POP3 server ready.
POP3: 11:11:43 [tx] USER mark.levitt
POP3: 11:11:44 [rx] +OK please send PASS command
POP3: 11:11:44 [tx] PASS **********
POP3: 11:11:44 [rx] +OK mark.levitt is welcome here
POP3: 11:11:44 [tx] STAT
POP3: 11:11:44 [rx] +OK 0 0
POP3: 11:11:44 [tx] QUIT
POP3: 11:11:44 [rx] +OK mark.levitt InterMail POP3 server signing off.


I've tried Outlook Express and Thunderbird and both of them fail to retreive new e-mail.

However, (and this is the strange bit), I tried logging into the NTL World Webmail and all my e-mail for the last few weeks shows up there (along with nasty grams about my mailbox being too full).

Any ideas?

Re: Can't download new e-mails
 

It might be worth calling Customer Services to see if there is anything they can do server side.

Re: Can't download new e-mails
 

What happens if you use LIST rather than STAT?
__________________

I suspect you have some sort of email proxy interfering.. try turning off your AV software.

Re: Can't download new e-mails
 

I don't have any e-mail AV software.

Using LIST:
-----
+OK mark.levitt is welcome here
LIST
+OK 0 messages
.
----

Re: Can't download new e-mails
 

You don't have an IP address entered instead of a server name do you?
Latest suspicion is that for some reason you're connecting to the old mail platform somehow.

Re: Can't download new e-mails
 

Nope. Connecting to "pop.ntlworld.com"

Re: Can't download new e-mails
 

drop into a dos window, and do an nslookup on pop.ntlworld.com

what ip address does it resolve to?

Re: Can't download new e-mails
 

81.103.221.14

Re: Can't download new e-mails
 

hmm

When you login to webmail, are you going to http://webmail.ntlworld.com/ or going through the ntlworld home page?

If you PM me the username for your email account i'll see if i can get someone in ntl to check this for you :)

Re: Can't download new e-mails
 

Going through the ntlworld home page. I didn't know about the webmail url.

username PM'd.

Re: Can't download new e-mails
 

OK, just for giggles.. try changing the servername from pop.ntlworld.com to pop.ispmail.ntl.com

Re: Can't download new e-mails
 

Whooooo!!!!

That worked!! My mail client is downloading my mail!

Re: Can't download new e-mails
 

waits with baited breath for explanation as to why it effected you and nobody else.

Re: Can't download new e-mails
 

Cool, glad that's working.

@simbr: Any chance of an explanation as to why that would work? What's the difference between the two (keep it simple, I'm feeling a bit of a :dunce: tonight :) ).

Re: Can't download new e-mails
 

which bit - and lucky :dunce: is all i can say ;)

- but seriously, for me too. please simbr :)