no channels available

[daveo]

hi people, I wonder if you can help me I have 2 stbs 1 is a pace and the other is a samsung, we had them installed about a month ago and everything was fine, but from yesterday 9th may, the pace box doesnt have any channels and it says check connections, ive checked the connections, ive turned off the mains, checked the card and still no channels not even the basic channels are available, the samsung box is working fine despite a few freezes now n then( I would call cs but i only just found out about it from my brother)

[shredder]

welcome dave! Is the stb displaying 0? and did it show m043 on your tv screen?if it is it could be one of 2 things. 1. the stb has a problem with it's network id and can be resolved with a call to faults and a 'rehit' of the signals. or 2. the stb is for want of a better description dead, and a tech will need to come to your house, either way the only resolution is to give faults a call i'm afraid.

[daveo]

hi shredder, yes it had that code and its on 0, thanks for the reply, so i just call faults tomorrow?

[shredder]

yep, there's nothing that can be done tonight, but it looks like given the codes etc you have described your channels should be returned whilst you're still on the phone to faults! must stress though there is still the chance that a tech may be required to come round, but fingers crossed it won't come to that!

[daveo]

alright mate, thanks again!

[shredder]

no problem, good luck!