Adding Features to Phone Line

[Jimbob II]

Hi all, this is my first post. Hope everyone is well.

I'm having some problems with adding features onto my phone line. Basically I had Digital and phone line installed around a month ago, all went well. I rang CS to add Feature Bundle, (Voicemail, Caller Display etc etc), to this day they still haven't been added.

I have phoned everyday since it was installed as they always say it will take 24 hours. I have been given every cock and bull story under the sun for why it hasnt been put on, cheeky thing is that they tried to charge me for these . They did kindly refund the cost though.

They say it is available in my area and they promise everytime I call that it will be working in 24 hours.

Has anyone else had these problems?

[Ken W]

Originally Posted by Jimbob II

Hi all, this is my first post. Hope everyone is well.

I'm having some problems with adding features onto my phone line. Basically I had Digital and phone line installed around a month ago,
I have phoned everyday since it was installed as they always say it will take 24 hours. I have been given every cock and bull story under the sun for why it hasnt been put on, cheeky thing is that they tried to charge me for these . They did kindly refund the cost though.

They say it is available in my area and they promise everytime I call that it will be working in 24 hours.

Has anyone else had these problems?

I have just one NTL phone line with Reminder Call set and for three months running they charged me for three Reminder Call at £1.75, it took six calls to customer services to sort it out over a four month period!!

[Jimbob II]

At you least you got it sorted in the end.


I can't see the light at the end of tunnel

[Jimbob II]

Finally......Sorted

On Friday they eventually managed to add these features onto my line, it's not all good though. The Voicemail Plus I ordered hasnt gone on, they have put on the standard voicemail, but hey, cant have everything. Still waiting for them to change it over and I keep getting the same story that it will be sorted in 24 hours.

[N00N00]

make sure you compain for all the hassle they are giving you. You deserve to get the features free for a month and/or a refund for services that haven't been provided.