Deceased Persons Bill

At a loss · 02-03-2005, 11:47

Right I am not sure on where to start with this.

My Farther died on the 10/4/03 and was a NTL customer.
During sorting the eastate I sent letters to NTL Manchester which included copies of the death certificate and letters from probate.

In the letter I asked them to send me the total of any outstanding amounts on this account.

I also contacted CS and told them that I had done this and I am awaiting to be contacted.

After doing this bills for the account stopped being sent to my late fathers address but still not contact was made to myself regarding any outstanding amounts.

My late fathers house was sold (just over a year ago) and still no letters sent to my address or my late fathers address regarding the account?

That is until I was contacted by the new owners (step son) of the house who have received a letter from NTL stating they are now taking my late Father to court for non-payment of the account.

I am just waiting on the letter being forwarded to my address so that I can see the dates that the letter was sent.

Is it possible for someone to look into this for me has I personally have not been contacted until this letter arrived at my late Fathers address. I have no idea if other letters have arrived at the property only the one that was mentioned.

The estate was finualised when the sale of the house went through but I did keep back the finual amount that was on my Fathers last telephone bill whilst waiting for NTL to contact me.

Just to make things more clear
I have sent copies of the death certificates to Manchester along with letters from probate.
I sent a letter stating that I was the administrator of the estate and provided my full contact details including telephone number.
I did contact CS by telephone in relation to confirming that I sent all information relating to my Fathers death.
I have not been contacted in person neither has there been any letters (has far has I am aware) other then the one stating that NTL are going to take my late Father to court for non-payment of the account.

Neil · 02-03-2005, 11:53

Firstly, sorry to hear of your news.

Secondly, I'm afraid you are not alone: http://www.cableforum.co.uk/board/sh...light=watchdog

I suggest you contact one of the top people at ntl we have listed here: http://www.cableforum.co.uk/board/article.php?a=28 & get them to get this sorted out ASAP with no fuether inconvenicence to you.

They really can be the pits when it comes to customer service, ntl.

At a loss · 02-03-2005, 12:06

Quote:

Originally Posted by Neil

Firstly, sorry to hear of your news.

Secondly, I'm afraid you are not alone: http://www.cableforum.co.uk/board/sh...light=watchdog

I suggest you contact one of the top people at ntl we have listed here: http://www.cableforum.co.uk/board/article.php?a=28 & get them to get this sorted out ASAP with no fuether inconvenicence to you.

They really can be the pits when it comes to customer service, ntl.

Thanks for the reply Neil, I forgot about the link to those people in NTL.

I will post back when I have a more information on why NTL did not contact me.

I will send letters to:
Mr Simon Duffy Chief Executive Officer
Ms Jenny Lynn-Jones Director of Telephony, ntl:home

and send them special delivery...

Neil · 02-03-2005, 12:09

I would email them direct, & send a copy of your mail by registered/recorded post.

At a loss · 02-03-2005, 12:13

Quote:

Originally Posted by Neil

I would email them direct, & send a copy of your mail by registered/recorded post.

No problems thanks again.

mmm · 02-03-2005, 12:37

On a similar subject, how do get such a person's name removed from the online directory enquiries? BT (who run the service) say information has to be corrected by NTL. The name in the directory wasn't even the main NTL account holder (but was the owner before number ported from BT). I've emailed ntl CS a million times and complained to OFTEL (who referred me back to NTL complaints procedure) but can't get a squeak of a reply out of NTL.

Neil · 02-03-2005, 12:38

Quote:

Originally Posted by mmm

On a similar subject, how do get such a person's name removed from the online directory enquiries? BT (who run the service) say information has to be corrected by NTL. The name in the directory wasn't even the main NTL account holder (but was the owner before number ported from BT). I've emailed ntl CS a million times and complained to OFTEL (who referred me back to NTL complaints procedure) but can't get a squeak of a reply out of NTL.

Follow the link I gave above.

scrotnig · 02-03-2005, 13:00

Don't expect a reply from Mr Duffy though.....

d0pey · 02-03-2005, 13:00

Quote:

Originally Posted by mmm

On a similar subject, how do get such a person's name removed from the online directory enquiries? BT (who run the service) say information has to be corrected by NTL. The name in the directory wasn't even the main NTL account holder (but was the owner before number ported from BT). I've emailed ntl CS a million times and complained to OFTEL (who referred me back to NTL complaints procedure) but can't get a squeak of a reply out of NTL.

Is it right in the actual phone book or the same?

Neil · 02-03-2005, 13:01

Quote:

Originally Posted by scrotnig

Don't expect a reply from Mr Duffy though.....

Really?

We've always had fairly quick replies from him (from memory)

I guess you are referring to the fact that he hasn't replied to you?

That's still lame IMO.

d0pey · 02-03-2005, 13:01

Quote:

Originally Posted by scrotnig

Don't expect a reply from Mr Duffy though.....

Alan Grant has always sorted out any problems I have had.

scrotnig · 02-03-2005, 13:10

Quote:

Originally Posted by d0pey

Alan Grant has always sorted out any problems I have had.

Alan's great, but sadly isn't a regional MD anymore.
__________________

Quote:

Originally Posted by Neil

Really?

We've always had fairly quick replies from him (from memory)

I guess you are referring to the fact that he hasn't replied to you?

That's still lame IMO.

Fair comment, it is only personal experience I speak from. He's ignored the mails I have sent him in the past.

d0pey · 02-03-2005, 14:41

Quote:

Originally Posted by scrotnig

Alan's great, but sadly isn't a regional MD anymore.

What is his position now?

Neil · 02-03-2005, 15:58

Quote:

Originally Posted by d0pey

What is his position now?

Have a read of the link I gave earlier.

d0pey · 02-03-2005, 16:14

Quote:

Originally Posted by Neil

Have a read of the link I gave earlier.

No I thought it was just contact details. Silly me