DNS problem at ntl?

lesrose · 03-02-2005, 15:39

I'm not a regular poster here (shame on me!), so forgive me if this has already come up. I have uploaded my business website to another ISP, but can't view it via my ntl broadband connection. I suspect the ntl proxy server has not updated - the old "parking" page still shows, not the new index.html. I can't find anything at www.ntlworld.com to explain this - but I have had DNS errors relating to my new domain before. The new ISP says this is a known problem at ntl. Any ideas?

03-02-2005, 15:57

it can take up to 48 hours for the domain to propagate through to DNS after you have pointed your hosts nameservers to the domain.

This is not an NTL issue, afaik - any issues with websites not resolving is more often to do with the transparent proxy servers, than DNS.

Did your host not give you an IP address to use until the domain has propagated?

paulyoung666 · 03-02-2005, 16:01

how about showing us the address to see if we can see it

lesrose · 03-02-2005, 16:47

Quote:

Originally Posted by homealone

it can take up to 48 hours for the domain to propagate through to DNS after you have pointed your hosts nameservers to the domain.

This is not an NTL issue, afaik - any issues with websites not resolving is more often to do with the transparent proxy servers, than DNS.

Did your host not give you an IP address to use until the domain has propagated?

Yes it does come up on the IP address. But the domain has been on that ISP since 5th Jan so I would have expected all DNS servers to have sorted out by now. The odd thing is that using the domain name, I get the previous index.html (which is not on the ISP server any more), while using the IP address I get the new one. Do I just wait a few days? Not had this before - over nearly 10 years of doing this sites have always come up quickly after an upload.

paulyoung666 · 03-02-2005, 17:25

Quote:

Originally Posted by lesrose

Yes it does come up on the IP address. But the domain has been on that ISP since 5th Jan so I would have expected all DNS servers to have sorted out by now. The odd thing is that using the domain name, I get the previous index.html (which is not on the ISP server any more), while using the IP address I get the new one. Do I just wait a few days? Not had this before - over nearly 10 years of doing this sites have always come up quickly after an upload.

something wrong if it has taken nearly a month to sort it

, is there any reason you cannot supply the address for us to have a peek at

nostra · 03-02-2005, 17:31

is it working on non ntl connections ok?

a bit more information such as the website would be helpful to see what is going on

lesrose · 03-02-2005, 19:40

Quote:

Originally Posted by nostra

is it working on non ntl connections ok?

a bit more information such as the website would be helpful to see what is going on

I just checked - it is working via other connections. Have a look at www.pharmavision-consulting.co.uk. It only fails to connect on ntl AFAIK.

MikeyB · 03-02-2005, 19:47

I can see your site fine here on my NTL 750K connection, came up very quick indeed.

Have you tried changing your proxy settings?
See this page for info on how to change your proxy:
http://homepage.ntlworld.com/robin.d...trancache.html

nostra · 03-02-2005, 19:50

yes looks good from here

have you tried changing your proxy settings?

heres the link/....

http://homepage.ntlworld.com/robin.d...trancache.html

paulyoung666 · 03-02-2005, 19:55

indeed it is working fine here also , which would suggest a proxy problem

03-02-2005, 19:56

Quote:

Originally Posted by lesrose

Yes it does come up on the IP address. But the domain has been on that ISP since 5th Jan so I would have expected all DNS servers to have sorted out by now. The odd thing is that using the domain name, I get the previous index.html (which is not on the ISP server any more), while using the IP address I get the new one. Do I just wait a few days? Not had this before - over nearly 10 years of doing this sites have always come up quickly after an upload.

that is interesting - it sounds like you are reading from a cache when using the name - try CTRL F5, & if that doesn't work empty your browser cache & try again.

I agree it should have propagated to all DNS by now

- otherwise keep trying the 'proxy shuffle' - good luck

lesrose · 04-02-2005, 10:49

Thanks guys - I have hard refreshed the browser and all is well. A very odd problem (at least in my experience).

nostra · 04-02-2005, 11:06

it could have been the temporary internet files on the computer

or it could have been the ntl cache servers

atleast all is well now