Is it worth switching from BT ?

martinhog · 26-08-2004, 15:40

Hi,
Does any one think it is actually worth switching 'phone provider to NTL from BT ?I can't see any advantage now (and I get Caller display with BT). I am seeking opinion as NTL have offered me a "good deal" or so it seems on broadband and telephone. Any Customer Service Comments from the Ashford, Kent area (TN23).

Regards

Martinhog

SMHarman · 26-08-2004, 15:45

You lose the benefit of being able to select multiple long distance calling plans through access numbers, 18888, 1878 and all those.
NTLs lines are supposed to be very high quality as the network is newer.
You may get CLI, you need to confirm this up front.

To answer whether it is worth it would probably require a breakdown of your calling patterns, time of day, destination type (mobile, local, long distance, national rate, premium rate).

You can get BB over cable without the need to move your phone line, the two products are independant (unlike TV which is bundled with Phone).

orangebird · 26-08-2004, 16:02

Quote:

Originally Posted by martinhog

Hi,
Does any one think it is actually worth switching 'phone provider to NTL from BT ?I can't see any advantage now (and I get Caller display with BT). I am seeking opinion as NTL have offered me a "good deal" or so it seems on broadband and telephone. Any Customer Service Comments from the Ashford, Kent area (TN23).

Regards

Martinhog

If you pm me your full postcode, I'll check CLID availability for you - I'm sure one of the mods will vouch for me as an employee.

SMHarman · 26-08-2004, 16:14

Quote:

Originally Posted by orangebird

If you pm me your full postcode, I'll check CLID availability for you - I'm sure one of the mods will vouch for me as an employee.

In the absence of a mod I'll back her up. Send her a PM, you'll be corresponding with one of the helpful CSs at NTL.

orangebird · 26-08-2004, 16:15

Quote:

Originally Posted by SMHarman

In the absence of a mod I'll back her up. Send her a PM, you'll be corresponding with one of the helpful CSs at NTL.

I'm not CS ( do you honestly think with my lack of patience that I could be??

), but thanks anyway! PMs have been sent and replied to.

Nemesis · 26-08-2004, 16:20

Quote:

Originally Posted by orangebird

If you pm me your full postcode, I'll check CLID availability for you - I'm sure one of the mods will vouch for me as an employee.

I'll vouch for the fact she's an employee, but not vouching for anything else ... I mean she drinks tea !!!

GazzaB · 26-08-2004, 16:33

Hi Martrinhog,
Ntl have some good deals at the mo (for new customers anyway!) I believe if you take broaband and phone you can get the line rental for free for the first 12 months (Telco rental that is!) I would swap over based on that! Is this what they have offered or something different?

Gazza

martinhog · 26-08-2004, 16:56

Yes, that's basically it, free line rental for 12 months, although it's nice to know if the Mother in law is calling !! Thanks for all your replies !

Shaun · 27-08-2004, 00:34

Quote:

Originally Posted by SMHarman

You lose the benefit of being able to select multiple long distance calling plans through access numbers, 18888, 1878 and all those.

It may be worth pointing out that if you use call18866 on BT you can now also use it on NTL, there's a free phone number on their website

edit - OT but also worth pointing out that 18866 are excellent value for short distance calls too - 0.5p per min at all times for landlines and as little as 2p for mobiles

DeadKenny · 27-08-2004, 12:34

I'd stick with BT. Chances are you won't get Caller ID, but you can check. Customer service with NTL can suck and despite the deals for some people it can be more hassle than it's worth, especially if you get a screwed up install.

Also, remember that NTL has a 5p (or thereabouts) per call charge, not an inclusive minimum charge like BT, so whatever calls you make with NTL you have to add 5p on.

orangebird · 27-08-2004, 13:14

Quote:

Originally Posted by DeadKenny

Also, remember that NTL has a 5p (or thereabouts) per call charge, not an inclusive minimum charge like BT, so whatever calls you make with NTL you have to add 5p on.

Depending on what phone package you have, this is not always the case.

martinhog · 28-08-2004, 13:22

Hi Thanks for your replies.Why dosn't the NTL website show in which areas caller display is available in rather than giving the impression it's country wide....oh am I being silly ?