erratic shut down!!

jane · 04-06-2004, 17:21

over the last week ,when i have been on the internet my pc has restarted itself twice for no reason!! when it did it today for the second time my pc wouldnt come back on properly, it would just bring the tool bar up and nothing else. i had to resort to using goback to reset it to how it was yesterday! i am a newbiw and found the whole thing very traumatic!! lol

after the first time it did it, i ran my antivirus through it and adaware but it picked nothing up, any ideas? pleases help

Steve H · 04-06-2004, 17:27

Your PC not overheating is it?

Chris W · 04-06-2004, 17:27

does it give you an error message or a warning when it is going to shutdown or just power off?

when it goes off, does it automatically restart or just stay turned off?

jane · 04-06-2004, 17:39

i dont think my pc is overheating, and when it restarts its just as instant as that no warning no message no nothing!
this last time though when i was tryng to get it back on and it wouldnt, i had to try and shut it down again, a message came up norton trying to end programe, then internet explorer trying to end programe and then smartbridge alerts trying to end programe. what is smartbrige?

Chris W · 04-06-2004, 17:45

Quote:

Originally Posted by jane

i dont think my pc is overheating, and when it restarts its just as instant as that no warning no message no nothing!
this last time though when i was tryng to get it back on and it wouldnt, i had to try and shut it down again, a message came up norton trying to end programe, then internet explorer trying to end programe and then smartbridge alerts trying to end programe. what is smartbrige?

strange... how frequently does it happen?

try running the computer in safe mode for a while and see if it still happens (hit f8 during bootup and chose safe mode with networking)

this should give a better indication of whether it is a software or hardware issue.

IIRC smartbridge is related to correct connect /bbmedic... according to google it is the worlds most popular freeware bridge game

MB

jane · 04-06-2004, 17:46

it has happened twice in the last 3 weeks

jane · 04-06-2004, 17:49

and the 2 times it has happened i had opened my favourites on internet explorer and was scrolling down the lists of sites and this is where it happened, but not in the same place!

Chris W · 04-06-2004, 17:50

Quote:

Originally Posted by jane

and the 2 times it has happened i had opened my favourites on internet explorer and was scrolling down the lists of sites and this is where it happened, but not in the same place!

can you recreate the problem by scrolling through the favourites menu again? or does it not happen every time that you do it?

paulyoung666 · 04-06-2004, 17:52

another q would be is what os are you running

jane · 04-06-2004, 17:54

well no because it has only happened twice over the last few weeks, but im not sure, it could of been when my mouse was hovering over a site which has forums on it. sometimes these sites have php errors if this means anything!!!!!

jane · 04-06-2004, 17:55

i am running windows 2000

paulyoung666 · 04-06-2004, 17:57

what are your system settings set to , i.e. have you got turn off hdd after a certain time enabled ??????????

jane · 04-06-2004, 17:58

what is hdd lol!

paulyoung666 · 04-06-2004, 17:59

Quote:

Originally Posted by jane

what is hdd lol!

hard disk drive

start control panel power options maybe

jane · 04-06-2004, 18:01

no i havent, but this happens when im using the pc, not when the sreen saver is on or anything