Cannot get through to moves

joesnake · 19-07-2006, 09:43

Can any of the NTL guys help, I have been trying to get my services cancelled because we are moving. Have been trying to get cancallation since last Friday but either cannot get through or they say systems are down.

Any idea when they will be up again, its rediculous that it takes nearly a week to cancell and we are moving tomorrow. I have sent a recorded delivery letter.

dcclanuk · 19-07-2006, 11:05

0800 052 9403 <<< (i think that no. is right).... that is the number for retentions! [moves/cancellations]

joesnake · 19-07-2006, 11:39

thanks will try it but having to shut down now got pcs to pack

luna · 19-07-2006, 22:21

dont think retentions will deal with that as soon as you mention your moving they will tell you to go through to moves

just call customer services explain the problem your having and how many times you have tried. they should take you number wait in the queue for you and call you when they get through