Problem connecting to magelo.com

[mikep]

Firstly the DNS doesnt resolve, however i can access it on other ISPs such as onyx and nildram. The IP of the server is 193.28.181.50

Tracing route to 193.28.181.50 over a maximum of 30 hops



1 11 ms 12 ms 8 ms 10.157.116.1

2 10 ms 11 ms 21 ms midd-t2cam1-b-v114.inet.ntl.com [213.106.238.201]

3 12 ms 14 ms 11 ms midd-t2core-b-ge-wan62.inet.ntl.com [213.106.237.165]

4 20 ms 36 ms 15 ms ren-bb-b-so-210-0.inet.ntl.com [213.105.174.145]

5 26 ms 22 ms 38 ms ren-bb-a-ae0-0.inet.ntl.com [62.253.185.185]

6 28 ms 28 ms 28 ms bre-bb-b-so-110-0.inet.ntl.com [62.253.185.166]

7 27 ms 70 ms 25 ms bre-bb-a-ge-000-0.inet.ntl.com [213.105.174.225]

8 23 ms 33 ms 28 ms gfd-bb-b-so-700-0.inet.ntl.com [213.105.172.150]

9 25 ms 36 ms 24 ms redb-ic-1-as0-0.inet.ntl.com [213.105.174.138]

10 24 ms 25 ms 25 ms ldn-s2-rou-1002.uk.eurorings.net [195.66.224.54]

11 53 ms 26 ms 43 ms ldn-s2-rou-1001.uk.eurorings.net [134.222.231.61]

12 41 ms 71 ms 41 ms ffm-s1-rou-1002.de.eurorings.net [134.222.230.121]

13 44 ms 42 ms 45 ms nntr-s1-rou-1002.fr.eurorings.net [134.222.230.42]

14 60 ms 65 ms 59 ms gnve-s1-rou-1001.ch.eurorings.net [134.222.228.166]

15 90 ms 62 ms 63 ms 134.222.88.234

16 57 ms 57 ms 61 ms fe-0-0-32-bg1.ixsolutions.net [85.119.0.49]

17 i68cix-005-gig2-4.bb.ip-plus.net [164.128.20.13] reports: Destination net unreachable.



Trace complete.

Is there an email address i can email ntl network management people on? phone calls to tech support doesnt work.

Any suggestions or comments will be greatly appreciated.

Originally Posted by mikep

Firstly the DNS doesnt resolve, however i can access it on other ISPs such as onyx and nildram. The IP of the server is 193.28.181.50

Tracing route to 193.28.181.50 over a maximum of 30 hops



Snip

Any suggestions or comments will be greatly appreciated.

It seems to have problems via UKONLINE as well


Tracing route to magelo.com [193.28.181.50]
over a maximum of 14 hops:

1 <1 ms <1 ms <1 ms 10.0.0.1
2 16 ms 17 ms 17 ms dr0.thlon.uk.easyne
3 18 ms 17 ms 17 ms ge-0-1-0-45.br1.thl
4 17 ms 16 ms 18 ms ge-1-1-0-0.br1.tclo
5 17 ms 16 ms 16 ms ge-0-0-0-0.er0.tclo
6 17 ms 18 ms 18 ms g0-5.nsw21.b015532-
7 18 ms 18 ms 17 ms p14-0.core01.lon02.
8 18 ms 21 ms 17 ms g11-0-0.core01.lon0
9 25 ms 25 ms 24 ms p6-0.core01.par01.a
10 * 26 ms * vl100.mpd01.par01.a
11 36 ms 36 ms 35 ms ip-max.rc01.gva253.
12 37 ms 37 ms 37 ms fe0-24.as01.gva253.
13 * * * Request timed out.


and

Target Name: magelo.com
IP: 193.28.181.50
Date/Time: 22/04/2006 13:39:03 to 22/04/2006 13:39:21

1 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms 0 ms [10.0.0.1]
2 17 ms 16 ms 14 ms 16 ms 15 ms 15 ms 15 ms 15 ms 16 ms dr0.thlon.uk.easynet.net [82.108.0.75]
3 16 ms 15 ms * 16 ms * 15 ms 16 ms 16 ms N/A ge-0-1-0-45.br1.thlon.uk.easynet.net [82.110.247.209]
4 16 ms 16 ms 23 ms 16 ms 15 ms 16 ms 16 ms 15 ms 15 ms ge-1-1-0-0.br1.tclon.uk.easynet.net [82.108.6.129]
5 15 ms 15 ms 14 ms 16 ms 15 ms 16 ms 16 ms 15 ms 15 ms ge-0-0-0-0.er0.tclon.uk.easynet.net [82.108.7.226]
6 N/A N/A N/A N/A 16 ms 17 ms N/A 16 ms 17 ms g0-5.nsw21.b015532-1.lon01.atlas.cogentco.com [130.117.16.89]
7 16 ms 17 ms 18 ms 17 ms 17 ms 15 ms 17 ms 17 ms 16 ms p14-0.core01.lon02.atlas.cogentco.com [130.117.1.101]
8 16 ms 16 ms 17 ms 16 ms 17 ms 16 ms 16 ms 17 ms 17 ms g11-0-0.core01.lon02.atlas.cogentco.com [130.117.1.210]
9 24 ms 23 ms 24 ms 22 ms 23 ms 24 ms 24 ms 24 ms 24 ms p6-0.core01.par01.atlas.cogentco.com [130.117.1.122]
10 24 ms * 124 ms 24 ms 24 ms 24 ms 24 ms 24 ms 24 ms vl100.mpd01.par01.atlas.cogentco.com [130.117.1.174]
11 35 ms 35 ms 35 ms 35 ms 35 ms 33 ms 36 ms 35 ms 34 ms ip-max.rc01.gva253.ip-max.net [192.65.185.244]
12 35 ms 36 ms 36 ms 35 ms 35 ms 35 ms 34 ms 36 ms 35 ms fe0-24.as01.gva253.ip-max.net [193.28.181.114]
13 * * N/A N/A N/A N/A N/A N/A N/A [-]

Destination not reached in 35 hops

[mikep]

Those traces look ok unlimited, it is getting on the ip-max.net subnet, and the server itself is icmp blocked however, with ntl it not getting on the ip-max.net network, which presents the problem.