Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Do VM really aim to keep customers

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media TV Service
Reload this Page General : Scrolling on channel guide
Register FAQ Members List Calendar Mark Forums Read

Scrolling on channel guide
Reply
 
Thread Tools
Old 04-09-2024, 10:54   #1
johnmc
cf.member
 
Join Date: Apr 2004
Posts: 23
johnmc is an unknown quantity at this point
Scrolling on channel guide
TV 360 box. Whilst searching for something to watch / record the channel guide just starts scrolling up. If I press "OK" it stops at that channel, but then I have to get back to where I was.

Also lose the logo's on the guide, which come back when I power off and back on.

I think it started about 2 weeks ago when I also lost all my recordings.

150 is useless. Can't get to speak to anyone and can't report online (unless I'm missing something).

Any suggestions, please.
johnmc is offline   Reply With Quote
Advertisement
Old 04-09-2024, 12:33   #2
spiderplant
cf.mega poster
 
Join Date: Jun 2003
Posts: 9,015
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
spiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny starsspiderplant has a pair of shiny stars
Re: Scrolling on channel guide
Pinhole reset your Hub. Wait for it to restart, then on the TV360, go to Home - Settings cog - System and do Factory Reset. Keep recordings if it asks.

But you might have some other connection problem between the TV360 and Hub, depending on your setup
spiderplant is offline   Reply With Quote
Old 09-09-2024, 13:10   #3
johnmc
cf.member
 
Join Date: Apr 2004
Posts: 23
johnmc is an unknown quantity at this point
Re: Scrolling on channel guide
Quote:
Originally Posted by spiderplant View Post
Pinhole reset your Hub. Wait for it to restart, then on the TV360, go to Home - Settings cog - System and do Factory Reset. Keep recordings if it asks.

But you might have some other connection problem between the TV360 and Hub, depending on your setup
Thanks, spiderplant. Unfortunately it hasn't worked.
johnmc is offline   Reply With Quote
Old 07-10-2024, 12:28   #4
johnmc
cf.member
 
Join Date: Apr 2004
Posts: 23
johnmc is an unknown quantity at this point
Re: Scrolling on channel guide
UPDATE. VM sent out an engineer who swapped out our TV360's. So far so good..........
johnmc is offline   Reply With Quote
Reply

« Previous Thread | Next Thread »

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump


All times are GMT +1. The time now is 13:54.

Contact Us - Service Status - Cable Forum - Archive - Privacy Statement - Terms of Service - Top

Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2025, vBulletin Solutions Inc.
All Posts and Content are © Cable Forum
Copyright © 2025 Cable Forum Hosted On Hetzner Cloud