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-   -   General : Scrolling on channel guide (https://www.cableforum.uk/board/showthread.php?t=33712930)

johnmc 04-09-2024 10:54

Scrolling on channel guide
 
TV 360 box. Whilst searching for something to watch / record the channel guide just starts scrolling up. If I press "OK" it stops at that channel, but then I have to get back to where I was.

Also lose the logo's on the guide, which come back when I power off and back on.

I think it started about 2 weeks ago when I also lost all my recordings.

150 is useless. Can't get to speak to anyone and can't report online (unless I'm missing something).

Any suggestions, please.

spiderplant 04-09-2024 12:33

Re: Scrolling on channel guide
 
Pinhole reset your Hub. Wait for it to restart, then on the TV360, go to Home - Settings cog - System and do Factory Reset. Keep recordings if it asks.

But you might have some other connection problem between the TV360 and Hub, depending on your setup

johnmc 09-09-2024 13:10

Re: Scrolling on channel guide
 
Quote:

Originally Posted by spiderplant (Post 36182501)
Pinhole reset your Hub. Wait for it to restart, then on the TV360, go to Home - Settings cog - System and do Factory Reset. Keep recordings if it asks.

But you might have some other connection problem between the TV360 and Hub, depending on your setup

Thanks, spiderplant. Unfortunately it hasn't worked.

johnmc 07-10-2024 12:28

Re: Scrolling on channel guide
 
UPDATE. VM sent out an engineer who swapped out our TV360's. So far so good..........


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