11-04-2020, 11:56
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#1
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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EPG issue
Is anyone else finding that most of the EPG is showing as To Be Announced on their TV? If I view VM on my PC the EPG is working fine.
I really don't want to phone up on a Bank holiday to find out why so I'm hoping that any VM CS can say why this is happening.
I'm not that bothered but the OH is going nuts about it. 
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Hell is empty and all the devils are here. Shakespeare..
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11-04-2020, 11:58
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#2
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Trollsplatter
Join Date: Jun 2003
Location: North of Watford
Services: Humane elimination of all common Internet pests
Posts: 38,068
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Re: EPG issue
I've not been a cable customer for many years, but back in the NTL days the standard first line advice was reboot the box. Did you try that?
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11-04-2020, 12:49
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#3
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 68
Services: Premiere Collection
Posts: 43,475
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Re: EPG issue
OK in NW Leeds - showing as normal on a V6 box.
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11-04-2020, 16:10
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#4
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Be a Volunteer.
Join Date: Jan 2007
Posts: 2,577
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Re: EPG issue
Our box is currently in use so I can't be specific, but there's an option in the settings to connect to the servers, or wording like that. I believe others have said that helps in the past. A reboot will probably do it too.
---------- Post added at 16:10 ---------- Previous post was at 15:21 ----------
Had a look...
Settings=> Network=> Connect to the Virgin Media Service now
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11-04-2020, 17:33
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: EPG issue
The server connections are failing for some TiVos. TiVo engineers are working on it.
I don't think rebooting or forcing a connection will help at this point.
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11-04-2020, 22:32
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#6
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: EPG issue
Quote:
Originally Posted by spiderplant
The server connections are failing for some TiVos. TiVo engineers are working on it.
I don't think rebooting or forcing a connection will help at this point.
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Thanks! 
__________________
Hell is empty and all the devils are here. Shakespeare..
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12-04-2020, 10:20
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#7
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: EPG issue
Still in limbo..
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Hell is empty and all the devils are here. Shakespeare..
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12-04-2020, 10:34
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#8
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: EPG issue
It is being fixed, but is a slow process. Hopefully yours will get done in the next few hours.
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12-04-2020, 11:42
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#9
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: EPG issue
Quote:
Originally Posted by spiderplant
It is being fixed, but is a slow process. Hopefully yours will get done in the next few hours.
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__________________
Hell is empty and all the devils are here. Shakespeare..
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12-04-2020, 12:28
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#10
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cf.geek
Join Date: Mar 2004
Services: Tivo V6 - L TV/XL Phone /250Mb BB
Posts: 904
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Re: EPG issue
The word on the forum is empty office locked where the epg is updated, source saying the office is in an outsourced area?
Tivo epg still down in LS13, no probs with V6.
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12-04-2020, 13:42
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#11
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: EPG issue
Quote:
Originally Posted by raging bull
The word on the forum is empty office locked where the epg is updated, source saying the office is in an outsourced area?
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Which unreliable forum was that? It's clearly nonsense, given that most TiVos and all V6s continued to get their EPG updates fine.
Some TiVos were failing to connect to download their EPG updates. TiVo's operations centre in the US (who work 24/7) fixed it overnight, but it will take a while for all affected boxes to download the missing data.
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12-04-2020, 17:59
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#12
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cf.mega poster
Join Date: Jun 2003
Posts: 9,015
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Re: EPG issue
How does it look now, Maggy?
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13-04-2020, 07:54
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#13
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: EPG issue
Seems to be back to normal.Had to wait until late last night. Thanks for your input.
__________________
Hell is empty and all the devils are here. Shakespeare..
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13-04-2020, 11:21
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#14
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cf.mega poster
Join Date: May 2006
Location: Camden, north London
Age: 66
Services: 500mb, 2 x TV360, Maxit TV, Sky Sports, Sky Movies, TNT Sports, Premier Sports, iPhone 14 pro max
Posts: 1,310
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Re: EPG issue
Back to normal in nw London too 
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