Cable Forum - General EPG issue

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- - General : EPG issue (https://www.cableforum.uk/board/showthread.php?t=33708914)

Maggy

11-04-2020 11:56

EPG issue

Is anyone else finding that most of the EPG is showing as To Be Announced on their TV? If I view VM on my PC the EPG is working fine.

I really don't want to phone up on a Bank holiday to find out why so I'm hoping that any VM CS can say why this is happening.

I'm not that bothered but the OH is going nuts about it.:rolleyes:

Chris

11-04-2020 11:58

Re: EPG issue

I've not been a cable customer for many years, but back in the NTL days the standard first line advice was reboot the box. Did you try that?

Hugh	11-04-2020 12:49

Re: EPG issue

OK in NW Leeds - showing as normal on a V6 box.

cheekyangus

11-04-2020 16:10

Re: EPG issue

Our box is currently in use so I can't be specific, but there's an option in the settings to connect to the servers, or wording like that. I believe others have said that helps in the past. A reboot will probably do it too.

---------- Post added at 16:10 ---------- Previous post was at 15:21 ----------

Had a look...

Settings=> Network=> Connect to the Virgin Media Service now

spiderplant

11-04-2020 17:33

Re: EPG issue

The server connections are failing for some TiVos. TiVo engineers are working on it.

I don't think rebooting or forcing a connection will help at this point.

Maggy

11-04-2020 22:32

Re: EPG issue

Quote:

Originally Posted by spiderplant (Post 36031247)

The server connections are failing for some TiVos. TiVo engineers are working on it.

I don't think rebooting or forcing a connection will help at this point.

Thanks! :tu:

Maggy

12-04-2020 10:20

Re: EPG issue

Still in limbo..

spiderplant

12-04-2020 10:34

Re: EPG issue

It is being fixed, but is a slow process. Hopefully yours will get done in the next few hours.

Maggy

12-04-2020 11:42

Re: EPG issue

Quote:

Originally Posted by spiderplant (Post 36031321)

It is being fixed, but is a slow process. Hopefully yours will get done in the next few hours.

:tu:

raging bull

12-04-2020 12:28

Re: EPG issue

The word on the forum is empty office locked where the epg is updated, source saying the office is in an outsourced area?
Tivo epg still down in LS13, no probs with V6.

spiderplant

12-04-2020 13:42

Re: EPG issue

Quote:

Originally Posted by raging bull (Post 36031355)

The word on the forum is empty office locked where the epg is updated, source saying the office is in an outsourced area?

Which unreliable forum was that? It's clearly nonsense, given that most TiVos and all V6s continued to get their EPG updates fine.

Some TiVos were failing to connect to download their EPG updates. TiVo's operations centre in the US (who work 24/7) fixed it overnight, but it will take a while for all affected boxes to download the missing data.

spiderplant

12-04-2020 17:59

Re: EPG issue

How does it look now, Maggy?

Maggy

13-04-2020 07:54

Re: EPG issue

Seems to be back to normal.Had to wait until late last night. Thanks for your input.

johnasimmons

13-04-2020 11:21

Re: EPG issue

Back to normal in nw London too ;)

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