When do they fit the cable from street to house

[markliffen@googl]

Signed up to virgin over 3 months ago install date is the 12th august day before my sky service ends. Last week i got a text from virgin saying before we install your services we need to install a cable from the street to your house do you want to be in for this. With a yes no reply option.

I text no as im always at work. This was over a week ago nothing has been done. Just wondering if i need to contact virgin or is it just done a day or two before the install date . Dont want to be without broadband. Any advice or help ?

[weesteev]

This is done a few days before your install day, saves the need to send a 2 man install team and you (theoretically) have a quicker install on the day then

[markliffen@googl]

great thanks so my install date is the 12th so it would be normal for this not to have taken place just yet ?. thanks for your help and replying

[progers]

Mine was done the same day as part of the install

[markliffen@googl]

Thanks