When do they fit the cable from street to house
 

Signed up to virgin over 3 months ago install date is the 12th august day before my sky service ends. Last week i got a text from virgin saying before we install your services we need to install a cable from the street to your house do you want to be in for this. With a yes no reply option.

I text no as im always at work. This was over a week ago nothing has been done. Just wondering if i need to contact virgin or is it just done a day or two before the install date . Dont want to be without broadband. Any advice or help ?

Re: When do they fit the cable from street to house
 

This is done a few days before your install day, saves the need to send a 2 man install team and you (theoretically) have a quicker install on the day then ;)

Re: When do they fit the cable from street to house
 

great thanks so my install date is the 12th so it would be normal for this not to have taken place just yet ?. thanks for your help and replying

Re: When do they fit the cable from street to house
 

Mine was done the same day as part of the install

Re: When do they fit the cable from street to house
 

Thanks