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I have gone on to bt infinty 2 80/20 product and i have loads of faults on the line speed dropping loads of engineers and i have just be told by engineer and his help desk i shudnt of been sold this product cause 75% of my line is aliminium and they do nothin about it gonna go to ofcom and trading standards as i want this products caude that much stuff in house but bt told me i can come out of my contract but i dont want to so gonna go to these peolpe to see if they can help with sumthing but i think it is a shambles selling me this product wen they coulf of told me sorry we carnt.any help would be great or advice guys
---------- Post added at 16:58 ---------- Previous post was at 16:57 ----------
I was get 72 meg down and 19 meg up with loads of errors so they turned me down to under 40 meg now
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
Re: Bt fibre problem
There's no point going to Ofcom about it. Broadband is a "best effort" service, so there's no requirement for them to replace your aluminium cable with copper to improve the speed.
when i worked for bt they promised all aluminium cable would be gone by 1989 its terrible stuff it turns to a powder and disintegrates in your hands .
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Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
Re: Bt fibre problem
Quote:
Originally Posted by papa smurf
when i worked for bt they promised all aluminium cable would be gone by 1989 its terrible stuff it turns to a powder and disintegrates in your hands .
It is indeed terrible stuff, only introduced due to copper becoming seriously expensive for a time. The other nightmarish stuff was "copperweld", which was copper coated steel and it rusted to powder.
Services: RG41: 1Gig VOLT
Rutland: Gigaclear 400/400
Posts: 12,781
Re: Bt fibre problem
I'm thinking of offering to pay for or share the cost of re-pulling my u/g section as copper.
It is a breach of all technical standards that the correct impedance cannot be maintained across the wired part of the circuit. It's a built in fault and definitely not reasonable or best effort.
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