Bt fibre problem
 

I have gone on to bt infinty 2 80/20 product and i have loads of faults on the line speed dropping loads of engineers and i have just be told by engineer and his help desk i shudnt of been sold this product cause 75% of my line is aliminium and they do nothin about it gonna go to ofcom and trading standards as i want this products caude that much stuff in house but bt told me i can come out of my contract but i dont want to so gonna go to these peolpe to see if they can help with sumthing but i think it is a shambles selling me this product wen they coulf of told me sorry we carnt.any help would be great or advice guys

---------- Post added at 16:58 ---------- Previous post was at 16:57 ----------

I was get 72 meg down and 19 meg up with loads of errors so they turned me down to under 40 meg now

Re: Bt fibre problem
 

There's no point going to Ofcom about it. Broadband is a "best effort" service, so there's no requirement for them to replace your aluminium cable with copper to improve the speed.

Re: Bt fibre problem
 

when i worked for bt they promised all aluminium cable would be gone by 1989 its terrible stuff it turns to a powder and disintegrates in your hands .

Re: Bt fibre problem
 

It is indeed terrible stuff, only introduced due to copper becoming seriously expensive for a time. The other nightmarish stuff was "copperweld", which was copper coated steel and it rusted to powder.

Re: Bt fibre problem
 

Ask for a lift and shift to another line that might still be OK? They must be able to provide some options surely...

Re: Bt fibre problem
 

I'm thinking of offering to pay for or share the cost of re-pulling my u/g section as copper.

It is a breach of all technical standards that the correct impedance cannot be maintained across the wired part of the circuit. It's a built in fault and definitely not reasonable or best effort.