Positive story for a change
13-12-2012, 16:14
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#1
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cf.member
Join Date: Jan 2004
Posts: 59
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Positive story for a change
No axe to grind but just to balance things; on the 20Mb package, always got 18-20 so very happy, noticed at the weekend speeds were down to 10-ish, checked at 5am Tues as I was up early and they were 5Mb  Didn't have a chance to do anything 'til Wed evening, took the router (Apple) out of the equation and speeds now down to 1.5  Bit the bullet and called 151 at 19:00, through to India by 19:05, call was answered by tech who took over the machine, diagnosed bad power levels, booked an engineer for today 12:00-16:00. Other half called at 14:30, engineer been and gone, new modem, download showing 20.26Mb and new unit where the cable enters the house as 'it looked a little old and might as well do it while I'm here' 
All in all very happy with the service, fixed within 19 hours of being reported 
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13-12-2012, 16:25
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#2
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Grumpy Fecker
Join Date: Jul 2007
Location: Warrington
Age: 65
Services: Every Weekend
Posts: 16,960
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Re: Positive story for a change
Quote:
Originally Posted by Fitzer
No axe to grind but just to balance things; on the 20Mb package, always got 18-20 so very happy, noticed at the weekend speeds were down to 10-ish, checked at 5am Tues as I was up early and they were 5Mb Didn't have a chance to do anything 'til Wed evening, took the router (Apple) out of the equation and speeds now down to 1.5 Bit the bullet and called 151 at 19:00, through to India by 19:05, call was answered by tech who took over the machine, diagnosed bad power levels, booked an engineer for today 12:00-16:00. Other half called at 14:30, engineer been and gone, new modem, download showing 20.26Mb and new unit where the cable enters the house as 'it looked a little old and might as well do it while I'm here'
All in all very happy with the service, fixed within 19 hours of being reported |
Your going to need kevlar under pants now 
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13-12-2012, 16:37
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#3
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cf.member
Join Date: Jan 2004
Posts: 59
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Re: Positive story for a change
Quote:
Originally Posted by Sirius
Your going to need kevlar under pants now |
Hah, underpants, I don't need no stinking underpants 
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13-12-2012, 16:41
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#4
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The Invisible Woman
Cable Forum Team
Join Date: Jun 2003
Location: between Portsmouth and Southampton.
Age: 72
Services: VM XL TV,50 MB VM BB,VM landline, Tivo
Posts: 40,337
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Re: Positive story for a change
Quote:
Originally Posted by Sirius
Your going to need kevlar under pants now |
C'est la vie. 
The trouble is that just because a small percentage with a provider have issues they tend assume that they are the norm rather than that they are the exception. 
__________________
Hell is empty and all the devils are here. Shakespeare..
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13-12-2012, 16:53
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#5
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cf.member
Join Date: Jan 2004
Posts: 59
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Re: Positive story for a change
Quote:
Originally Posted by Maggy J
C'est la vie.
The trouble is that just because a small percentage with a provider have issues they tend assume that they are the norm rather than that they are the exception. |
Indeed and I thought that a little bit of non-news 'good news' was a counter balance but we are pre-judging before any flak so maybe people are better than we're giving them credit for. 
I've been with Cambridge Cable/NTL/Virgin since 1993 and apart from installs I think I've had an engineer out twice, including this call.
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13-12-2012, 18:23
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#6
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Permanently Banned
Join Date: Jan 2009
Location: In a world of no buffering!!
Services: Samsung V+ XL TV
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30Mb Superhub
Samsung Galaxy 3 32GB sd card In a world of no buffering!
Posts: 20,915
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Re: Positive story for a change
I have only ever had an engineer out four times and each time it was just to replace a faulty television box, two of those boxes were analogue boxes which shows how long ago that was, so overall very few issues and only one major outage in 15 years.
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13-12-2012, 18:26
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#7
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CF's Worst Nightmare
Join Date: May 2012
Location: Probably outside the M25
Services: Sky Fibre Unlimited 40/10
Posts: 3,473
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Re: Positive story for a change
Always good to hear when things go smoothly and fast too 
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13-12-2012, 19:58
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#8
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XIV
Join Date: Dec 2009
Location: Crawley
Age: 35
Services: Three Unlimited
Posts: 14,890
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Re: Positive story for a change
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14-12-2012, 13:49
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#9
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Wisdom & truth
Join Date: Jul 2009
Location: RG41
Services: RG41: 1Gig VOLT
Rutland: Gigaclear 400/400
Posts: 12,314
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Re: Positive story for a change
I don't get messed around either. For TV, I'm happy to go through India based on experience. For broadband, I always wait/retry till a UK agent answers.
That said, I've had the engineer out twice for broadband and once for TV (other than installs) in around 15 years.
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My advice is at your risk.
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