Positive story for a change
 

No axe to grind but just to balance things; on the 20Mb package, always got 18-20 so very happy, noticed at the weekend speeds were down to 10-ish, checked at 5am Tues as I was up early and they were 5Mb :td: Didn't have a chance to do anything 'til Wed evening, took the router (Apple) out of the equation and speeds now down to 1.5 :mad: Bit the bullet and called 151 at 19:00, through to India by 19:05, call was answered by tech who took over the machine, diagnosed bad power levels, booked an engineer for today 12:00-16:00. Other half called at 14:30, engineer been and gone, new modem, download showing 20.26Mb and new unit where the cable enters the house as 'it looked a little old and might as well do it while I'm here':)
All in all very happy with the service, fixed within 19 hours of being reported :clap:

Re: Positive story for a change
 

Your going to need kevlar under pants now :LOL:

Re: Positive story for a change
 

Hah, underpants, I don't need no stinking underpants :Yikes:

Re: Positive story for a change
 

C'est la vie.;)

The trouble is that just because a small percentage with a provider have issues they tend assume that they are the norm rather than that they are the exception.:erm:

Re: Positive story for a change
 

Indeed and I thought that a little bit of non-news 'good news' was a counter balance :) but we are pre-judging before any flak so maybe people are better than we're giving them credit for. :D
I've been with Cambridge Cable/NTL/Virgin since 1993 and apart from installs I think I've had an engineer out twice, including this call.

Re: Positive story for a change
 

I have only ever had an engineer out four times and each time it was just to replace a faulty television box, two of those boxes were analogue boxes which shows how long ago that was, so overall very few issues and only one major outage in 15 years.

Re: Positive story for a change
 

Always good to hear when things go smoothly and fast too :tu:

Re: Positive story for a change
 

:woot:

Re: Positive story for a change
 

I don't get messed around either. For TV, I'm happy to go through India based on experience. For broadband, I always wait/retry till a UK agent answers.

That said, I've had the engineer out twice for broadband and once for TV (other than installs) in around 15 years.