100M : CM18 speeds

[setch]

Does anybody know if there are issues in the CM18 area? For the past 5 days my speeds are poor to none. Today using speedtest, my download is between 0.5MB and 7.MB, the upload does not register.

I spoke to offshore support and they say there are no issues in the area, but I am not sure about that as I have been up this road before.

Any info would be appreicated.

Thanks
Steve

---------- Post added at 09:10 ---------- Previous post was at 09:01 ----------

I checked my Superhub Network status page and this is an extract showing downstream errors.

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 86 315000000 Hz QAM256 8.0 dBmV 39.6 dB 2073962 0
Locked 81 283000000 Hz QAM256 8.8 dBmV 39.9 dB 1275793 0
Locked 82 291000000 Hz QAM256 9.1 dBmV 39.9 dB 1187957 2663
Locked 83 299000000 Hz QAM256 8.3 dBmV 39.9 dB 1589675 13
Locked 85 307000000 Hz QAM256 6.8 dBmV 38.6 dB 4384553 0
Locked 87 323000000 Hz QAM256 7.3 dBmV 39.5 dB 2525811 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown

[Lykaios19899]

Hi,

You need them to send an engineer out as your power levels are over the recommended limit.

Between -3 and +7 is recommended.

[setch]

Virgin tech just popped around and fixed my power levels. Good guy who took time to explain a few things. Fasted turn around yet for Virgin well done.

Downstream Channels Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 86 315000000 Hz QAM256 0.7 dBmV 39.9 dB 29766 0
Locked 81 283000000 Hz QAM256 1.3 dBmV 39.5 dB 15774 0
Locked 82 291000000 Hz QAM256 1.2 dBmV 40.3 dB 13357 0
Locked 83 299000000 Hz QAM256 0.8 dBmV 40.6 dB 16001 0
Locked 85 307000000 Hz QAM256 -0.5 dBmV 39.8 dB 36430 0
Locked 87 323000000 Hz QAM256 -0.2 dBmV 39.9 dB 36095 0
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown
Unlocked Unknown 0 Hz Unknown 0.0 dBmV 0.0 dB Unknown Unknown

[Lykaios19899]

Thats more like it

[setch]

Since the engineer came round and sorted out my power levels, once again I am getting consistent 100+ MB downloads. But I cannot get above 5 MB uploads, what would cause that issue? I spoke to the "offshore support" and their response was. It is advertised as "up to 10", I thought that was now not permitted as a provider had to supply a certain percentage of their advertised speed.

Thanks
Setch

[qasdfdsaq]

No, it's up to 5. Where did you see it advertised as up to 10?

[craigj2k12]

Originally Posted by qasdfdsaq

No, it's up to 5. Where did you see it advertised as up to 10?

offshore told him, its badly punctuated but i think thats what he means above

[setch]

I was not given the free 50MB to 100MB upgrade. I actually pay for 100MB and my understanding has always been that I should be getting 10MB upload speeds.

[Eeeps]

Originally Posted by setch

I was not given the free 50MB to 100MB upgrade. I actually pay for 100MB and my understanding has always been that I should be getting 10MB upload speeds.

First check what you are provisioned for..
Go to your SHs web pages and click the Router Status button (top right)
Then click Operation Configuration and look under the Primary Upstream Service Flow for Max Traffic Rate.

Then log into My Virgin Media and check what package you are on.

If you a recent customer then you may be on the XXL100 package (which is the already doubled previous 50M package). This only has a 5Mb/s upstream rate at present.

[craigj2k12]

Originally Posted by Eeeps

If you a recent customer then you may be on the XXL100 package (which is the already doubled previous 50M package). This only has a 5Mb/s upstream rate at present.

yeah, this ^^

[setch]

Where in the Superhub settings do you find your upload/download Max Traffic Rate?

---------- Post added at 19:08 ---------- Previous post was at 19:02 ----------

I am on the XXL broadband package

[craigj2k12]

http://192.168.100.1/VmRouterStatus_configuration.asp

[setch]

Sorry it has taken so long to get back on this. Below is the entries from the status page

Primary Upstream Service Flow SFID 1487
Max Traffic Rate 10250000 bps
Max Traffic Burst 16320 bytes
Min Traffic Rate 0 bps
Max Concatenated Burst 16320 bps
Scheduling Type BestEffort