30M : God-awful unreliable service LE11

[ShadowTD]

Just done that, coming up to 5pm. Hardwired to the SuperHub, which I don't have too many issues with apart from the occasional reboot. From about 4pm in the afternoon the service goes to hell. Speed varies all over the place - I could get a solid 30mb speedtest and then something like the above. Been happening for 3-4 weeks now. Things are absolutely fine in the morning, apart from a bit of YouTube stuttering (but YouTube has never been particularly great for me).

I suspect epic over-utilisation on my UBR - this is a major student town and loads of them have VM. It's always been noticeable when the students come and go but this is getting untenable. Even TiVO seems to be affected.

C&P from SuperHub below. Help me CF!

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	299000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	 
Security	Enabled	BPI+
Downstream Channels
Lock Status	Modulation	Channel ID	Max Raw Bit Rate	Frequency	Power	SNR	Docsis/EuroDocsis locked
Locked	QAM256	230	55616000 Kbits/sec	299000000 Hz	-2.0 dBmV	42.0 dB	Hybrid
Locked	QAM256	229	55616000 Kbits/sec	291000000 Hz	-1.7 dBmV	41.9 dB	Hybrid
Locked	QAM256	231	55616000 Kbits/sec	307000000 Hz	-2.3 dBmV	41.7 dB	Hybrid
Locked	QAM256	232	55616000 Kbits/sec	315000000 Hz	-2.5 dBmV	41.4 dB	Hybrid
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV	 0.0 dB	Unknown
Upstream Channels
Lock Status	Modulation	Channel ID	Max Raw Bit Rate	Frequency	Power
Locked	ATDMA	1	20480 Kbits/sec	45800000 Hz	57.5 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV
Unlocked	Unknown	0	0 Ksym/sec	0 Hz	 0.0 dBmV
Primary Downstream Service Flow
Downstream(0)
SFID	4054
Max Traffic Rate	33330000 bps
Max Traffic Burst	3044 bytes
Mix Traffic Rate	0 bps
Primary Upstream Service Flow
Upstream(0)
SFID	4053
Max Traffic Rate	3333000 bps
Max Traffic Burst	8160 bytes
Mix Traffic Rate	0 bps
Max Concatenated Burst	8160 bytes
Scheduling Type	Best Effort

[Chrysalis]

LE3 has declined sharply in recent weeks as well, the good news is openreach have gave some dates for leics exchanges recently so there may be light at end of the tunnel on a competitor.

VM seem to just not care.

[morley04]

Infinity Date for my exchange is sometime in 2012 just waiting on a month

[Ignitionnet]

Locked ATDMA 1 20480 Kbits/sec 45800000 Hz 57.5 dBmV

That isn't going to help, need a technician to try and increase downstream a bit and decrease upstream transmit.

[ShadowTD]

Hokey pokey. So if I cross-post to the community forum, this should be enough to get them to book me a visit?