constant disconnects

[ben5732]

hey all

recently been having a few problems with my virgin media connection, over the past 4-5 months ive been having occasional disconnects unplug replug worked again all this with an old 120 modem, recently about 2 weeks ago was constantly disconnecting even rebooting the modem just left lights flashing on the modem, got around to phoning virgin who sent me a new modem which arrive 2 days ago.... GREAT i thought.... plug it in set it up with them get it activated.... late evening... disconnect.... damn i think! reconnect it all works fine i think ah well just a hickup, now tonight its dissconnected no joke 10+ times in about 4-5 hours rebooting the modem aint helping, yet if i remove the wire from the wall to outside from the modem then reconnect it when its switched on 1/5 times it works again but 5 mins later dies again with the ready light flashing continually. here is my upload download etc.

Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM64
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 3.7 dBmV
Downstream SNR : 40.7 dB

Upstream Frequency : 34000000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 51.5 dBmV
Upstream Mini-Slot Size : 2

and some of the logs

Sun Apr 26 00:18:55 2009 Sun Apr 26 00:18:55 2009 Information (7) MAP w/initial maintenance region received
Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Critical (3) No Ranging Response received - T3 time-out
Sun Apr 26 00:18:54 2009 Sun Apr 26 00:18:54 2009 Information (7) MAP w/initial maintenance region received
Sun Apr 26 00:18:53 2009 Sun Apr 26 00:18:53 2009 Critical (3) No Ranging Response received - T3 time-out


anyone have any ideas what is going on? cheers.

[keyholder]

sounds like you need a tech.

Possible UBR problem. ( Green Box outside house or flat)

to be safe , make sure all conections to your modem are tight and secure, and the cable from the ground outside into your house/flat is tight.

Ask neighbours if they are on VM and see if they are having the same issues.

Ring Vm on 150 (vm fone) Or 0845 454 1111 from any other fone Line.

---------- Post added at 02:36 ---------- Previous post was at 02:32 ----------

i dont know much about the modem stats, so cant help you there. no doubt some of the VM Buffs in ere will get back to u when they can

[Stabhappy]

As a note the UBR isn't the piece of equipment on the street, that's the cab - connections from all the cabs then go to the UBR. The UBR is responsible for many more connections than a single street.

[keyholder]

Originally Posted by Stabhappy

As a note the UBR isn't the piece of equipment on the street, that's the cab - connections from all the cabs then go to the UBR. The UBR is responsible for many more connections than a single street.

course it is, hahaha :| it is early in the morning. sorry :P