20mb VIP - dreadful...

Jack2k7 · 04-03-2009, 08:31

Not 30 minutes ago I had an engineer visit my lovely home and upgrade us to the Virgin Media VIP business package.

One new modem later, and one 20mb/1mb config on the modem later, it's crap.

I have average of 50ms ping to anything, and the maximum download I have is 10mb, upload 512k. It's 9:16 in the morning, so I cannot believe it's utilization issues.

Has anyone else had experiences like this? I was to believe the VIP package was vastly superior with utilisation issues due to the lowered connections per card on the UBR.

BenMcr · 04-03-2009, 08:33

Just to be clear this is a business broadband connection ?

Jack2k7 · 04-03-2009, 08:35

Yup! I work from home, and the normal service was incredibly slow.

The engineer and sales person both told me that it would be 20mb/1mb, an upgrade from the 20mb/768kb on the normal tier.

Modem:
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 1024000

Stephen · 04-03-2009, 09:00

When you perform a speed test what results do you get?

Jack2k7 · 04-03-2009, 09:04

Was 10mb/512k earlier.

Just did it now and:

Got insane amounts of packet loss whilst doing the test too.

Ignitionnet · 04-03-2009, 09:10

Quote:

Originally Posted by Jack2k7

Has anyone else had experiences like this? I was to believe the VIP package was vastly superior with utilisation issues due to the lowered connections per card on the UBR.

That's absolutely not true, you share the same bandwidth as residential users and have no priority over them.

Your advantages are static IP addresses if you want them, the slightly higher though still rubbish upload, and priority access to business level support. Performance wise business service offers nothing over residential in a congested area.

Jack2k7 · 04-03-2009, 09:15

Hm, wasn't aware of that - I had thought that VIP/business users were on a slightly lower ratio. Still, this from a network at 10 am in the morning on a work day is slightly odd. I can't wait til all the young ones get home at 3pm and start hammering the network

.

Ignitionnet · 04-03-2009, 09:19

Quote:

Originally Posted by Jack2k7

Hm, wasn't aware of that - I had thought that VIP/business users were on a slightly lower ratio. Still, this from a network at 10 am in the morning on a work day is slightly odd. I can't wait til all the young ones get home at 3pm and start hammering the network

.

Nah VIP and business users share the same bandwidth with everyone else.

Don't think it's overutilisation unless there's been an issue that's pushed loads of modems onto a single upstream, might be an upstream fault.

I'm sure the newsgroup guys will advise, failing that you have access to business support who are pretty good

Jack2k7 · 04-03-2009, 09:21

Doh! Still, static IP and the support priority is worth it.

Kind of trying to put off calling, have an ulcer on my tonsil and don't want to do any talking, but it sounds like I'll have to take the plunge as the newsgroup is getting no traffic from the techs at this time.

telfordcable · 04-03-2009, 10:50

hold on you are payinmg more money on business broadband ? then what the point of paying too much money if business and residental are sharing the same bandwidth. I would advise you to cancel it and go with normal residental one to pay less price. You just paying a waste of money threw away for no priority at all on the business.

Jack2k7 · 04-03-2009, 14:28

Called customer support, and they told me a tech would call back (still waiting). Very pilote, very quick - at least I can understand them and they understand me.

If I download, or upload, packets are dropped. I have 20Kb/s upload, whilst I can get between 200Kb/s to 3500Kb/s down. I have no idea why it's acting like it is, the config is set fine in the modem options.

The only thing that was changed was the modem from a residential to a business. Since then I've not been able to touch the thing, and it's not been fixed.

Tracing route to bbc.co.uk [212.58.224.138]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.1
2 34 ms 50 ms 10 ms 10.11.232.1
3 30 ms 11 ms 21 ms 80-192-0-1.cable.ubr01.azte.blueyonder.co.uk [80.192.0.1]
4 30 ms 40 ms 20 ms aztw-t3core-1a-ge-010-0.network.virginmedia.net[80.1.240.69]
5 50 ms 20 ms 117 ms win-bb-a-as0-0.network.virginmedia.net [213.105.175.157]
6 125 ms 23 ms 111 ms gfd-bb-b-so-100-0.network.virginmedia.net [213.105.172.130]
7 39 ms 39 ms 33 ms redb-ic-1-as0-0.network.virginmedia.net [62.253.185.78]
8 218 ms 210 ms 204 ms 212.58.239.249
9 20 ms 38 ms 80 ms 212.58.238.133
10 27 ms 44 ms 38 ms virtual-vip.thdo.bbc.co.uk [212.58.224.138]

Trace complete.

Me pinging bbc.co.uk whilst doing a speedtest:

Reply from 212.58.224.138: bytes=32 time=186ms TTL=117
Reply from 212.58.224.138: bytes=32 time=36ms TTL=117
Reply from 212.58.224.138: bytes=32 time=20ms TTL=117
Reply from 212.58.224.138: bytes=32 time=19ms TTL=117
Reply from 212.58.224.138: bytes=32 time=37ms TTL=117
Reply from 212.58.224.138: bytes=32 time=59ms TTL=117
Reply from 212.58.224.138: bytes=32 time=22ms TTL=117
Reply from 212.58.224.138: bytes=32 time=40ms TTL=117
Reply from 212.58.224.138: bytes=32 time=29ms TTL=117
Reply from 212.58.224.138: bytes=32 time=107ms TTL=117
Reply from 212.58.224.138: bytes=32 time=3125ms TTL=117
Reply from 212.58.224.138: bytes=32 time=63ms TTL=117
Reply from 212.58.224.138: bytes=32 time=793ms TTL=117
Reply from 212.58.224.138: bytes=32 time=1531ms TTL=117
Reply from 212.58.224.138: bytes=32 time=1021ms TTL=117
Reply from 212.58.224.138: bytes=32 time=23ms TTL=117
Reply from 212.58.224.138: bytes=32 time=2134m TTL=117
Reply from 212.58.224.138: bytes=32 time=1146ms TTL=117
Reply from 212.58.224.138: bytes=32 time=751ms TTL=117
Reply from 212.58.224.138: bytes=32 time=496ms TTL=117
Reply from 212.58.224.138: bytes=32 time=45ms TTL=117
Reply from 212.58.224.138: bytes=32 time=2678ms TTL=117
Reply from 212.58.224.138: bytes=32 time=1137ms TTL=117
Reply from 212.58.224.138: bytes=32 time=944ms TTL=117
Reply from 212.58.224.138: bytes=32 time=131ms TTL=117
Reply from 212.58.224.138: bytes=32 time=1430ms TTL=117
Reply from 212.58.224.138: bytes=32 time=255ms TTL=117
Reply from 212.58.224.138: bytes=32 time=36ms TTL=117
Reply from 212.58.224.138: bytes=32 time=22ms TTL=117
Reply from 212.58.224.138: bytes=32 time=20ms TTL=117

And the result :

Major thumbs down for VM

Kymmy · 04-03-2009, 14:42

Quote:

Originally Posted by Broadbandings

I'm sure the newsgroup guys will advise, failing that you have access to business support who are pretty good

Business supprt guys are really good, but you can;t get it via the newsgroups..once they find out you're on a business package they'll refer you to the 0800 number..

Ignitionnet · 04-03-2009, 14:44

Quote:

Originally Posted by Kymmy

Business supprt guys are really good, but you can;t get it via the newsgroups..once they find out you're on a business package they'll refer you to the 0800 number..

Ah I forgot context - I saw this post in the newsgroups where OP had also put it first hence my comment about the NGs. I know business support are good I've had the pleasure of visiting their office

Jack2k7 · 04-03-2009, 14:48

Quote:

Originally Posted by Broadbandings

Ah I forgot context - I saw this post in the newsgroups where OP had also put it first hence my comment about the NGs. I know business support are good I've had the pleasure of visiting their office

Yeah, first thing I tried was the NG's - but like said, they refer you to an 0800 number; which is really annoying because my first port of call for support was always the NG's, and you always got a reply from someone with a clue.

Oh how I wish there was a business NG, instead I'm left waiting for this tech to call...

I was hoping someone from cf would have a magical fix for this, but alas, 'tis not to be!