09-07-2008, 14:18
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#1
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Inactive
Join Date: Jan 2007
Location: Swansea
Services: BT internet, TalkTalk telephone, Sky HD.
Posts: 349
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Trouble at Swansea?
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09-07-2008, 15:23
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#2
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Born again teenager.
Join Date: Feb 2007
Location: Manchester. (VM area 20)
Age: 78
Services: Maxit TV, M250 Fibre BB.
Phone-Anytime Chatter
Posts: 13,931
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Re: Trouble at Swansea?
No, not looking good at all. It can't be easy working with this hanging over your head. 
__________________
"I intend to live forever, or die trying" - Groucho Marx..... "but whilst I do I shall do so disgracefully." Jo Glynne
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09-07-2008, 15:39
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#3
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Guest
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Re: Trouble at Swansea?
I am just waiting for customer care to have cut backs
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09-07-2008, 16:35
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#4
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Inactive
Join Date: Oct 2007
Posts: 623
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Re: Trouble at Swansea?
lol maybe if virginmedia actually told them what was going on etc maybe they could improve their performance. virginmedia don't just treat customers like **** they also treat customer care workers like it to imo
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10-07-2008, 08:26
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#5
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Inactive
Join Date: Jan 2007
Location: Swansea
Services: BT internet, TalkTalk telephone, Sky HD.
Posts: 349
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Re: Trouble at Swansea?
Nope, not easy at all
I can't see customer care having cut backs as I've noticed they're constantly busy, but by midday all of our calls are transferred to offshore call centres...which makes me laugh at IBM's comment of 'lower call volumes'.
When it comes to customers wanting to speak to someone in the UK it evidently seems the company don't care.
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10-07-2008, 08:51
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#6
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Guest
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Re: Trouble at Swansea?
It wouldn't suprise me if it's partly because of the huge numbers of customers leaving or lowering their packages. Oh and could it be due to more people getting their BB and TV illegally?
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10-07-2008, 09:05
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#7
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Guest
Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
Posts: n/a
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Re: Trouble at Swansea?
Quote:
Originally Posted by Kellargh
Nope, not easy at all
I can't see customer care having cut backs as I've noticed they're constantly busy, but by midday all of our calls are transferred to offshore call centres...which makes me laugh at IBM's comment of 'lower call volumes'.
When it comes to customers wanting to speak to someone in the UK it evidently seems the company don't care. |
You answered everyones concern in the paragraph above where I have made bold.
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10-07-2008, 15:32
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#8
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Inactive
Join Date: Jul 2008
Location: West Midlands
Services: V+
TV:XL
Broadband:XL
Telco:XL
Posts: 796
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Re: Trouble at Swansea?
Quote:
Originally Posted by darthlinux
I am just waiting for customer care to have cut backs
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I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?
Berkett came to our centre a few months ago and said that each month 10% more calls are coming back to the UK centres with the outsourced receiving 10% less.
But that being said...they're moving staff accounts to IBM swansea...
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10-07-2008, 15:36
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#9
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Inactive
Join Date: Mar 2004
Location: Liars Corner
Posts: 284
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Re: Trouble at Swansea?
Quote:
Originally Posted by Haggis23
I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?
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Could be slighlty difficult as the entire FMC & TSC are outsourced, as well as few other back office functions that are needed. That includes Off-net Virign aswell.
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10-07-2008, 16:07
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#10
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Guest
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Re: Trouble at Swansea?
Quote:
Originally Posted by Haggis23
I can't see CMC cutbacks just yet. Surely they will get rid of the contracted outsourced centres first when the contracts run out?
Berkett came to our centre a few months ago and said that each month 10% more calls are coming back to the UK centres with the outsourced receiving 10% less.
But that being said...they're moving staff accounts to IBM swansea...
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Haggis what centre you in
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10-07-2008, 18:08
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#11
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Inactive
Join Date: Jul 2008
Location: West Midlands
Services: V+
TV:XL
Broadband:XL
Telco:XL
Posts: 796
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Re: Trouble at Swansea?
Quote:
Originally Posted by BarFly
Could be slighlty difficult as the entire FMC & TSC are outsourced, as well as few other back office functions that are needed. That includes Off-net Virign aswell.
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Could be...but seeing as im talking bout cmc outsourced....
---------- Post added at 18:08 ---------- Previous post was at 18:08 ----------
Quote:
Originally Posted by darthlinux
Haggis what centre you in
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I'm on your team! lol =|
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10-07-2008, 18:57
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#12
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Guest
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Re: Trouble at Swansea?
Quote:
Originally Posted by Haggis23
Could be...but seeing as im talking bout cmc outsourced....
---------- Post added at 18:08 ---------- Previous post was at 18:08 ----------
I'm on your team! lol =|
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I was just asking u lil biatch lol haggis where you been?
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10-07-2008, 19:03
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#13
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Inactive
Join Date: Jun 2003
Location: 127.0.0.1
Age: 62
Posts: 15,868
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Re: Trouble at Swansea?
Quote:
Originally Posted by darthlinux
I was just asking u lil biatch lol haggis where you been?
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It's a good job that you know each other as normally that type of post would raise a few eyebrows on CF 
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10-07-2008, 19:04
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#14
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Guest
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Re: Trouble at Swansea?
I guessed it might but I can get away with it as I sit nxt to him lol sorry rob
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10-07-2008, 19:08
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#15
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Guest
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Re: Trouble at Swansea?
Quote:
Originally Posted by Haggis23
lol home!
I'm not a well Haggis! Should be back tomorrow though mate!
Its ok dont get me a get well soon card or anythin! =P
see yoo tomos MCLOVIN' lmao!
---------- Post added at 19:07 ---------- Previous post was at 19:05 ----------
Notice how i still don't swear? Even though there are a few derisory words we use to refer to him in the workplace! lol
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Not on the forum hagbag
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