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Originally Posted by DaBoz
I've got a Pace STB (4001?) and its really slow to respond and locks up lots. I've put up with it for a year, and I would have continued to put up with it until an NTL engineer I spoke to (during diagnosis of VOB problem) said call NTL customer services and ask for a Samsung replacement. I called them, but they said I'd have to pay for a replacement unless there was a fault with my existing STB.
So my question is what constitutes a faulty box? Mine works, but to my mind its always worked badly, i.e. frequent lock ups for several seconds, infrequent lock ups for up to a minute, occasional total freezes and infrequent screen freak outs (acid greens and purples!). But I've lived with it for a year, so I could understand NTL telling me its not a new fault.
Any advice? What STB would NTL replace mine with and is it any better?
Boz
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I had the same problem, had several engineers out, and none of them could find a problem until one helpful engineer ran a signal test and found that my signal was very poor, so i was re-cabled
Just a thought, when i had my pace STB replaced when i was upgraded to 1meg (a long time ago), i wanted my living room STB replaced so my DVD recorder's IR function would work and so i bribed the engineer with £20