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Originally Posted by naughty_customer
My difficulties will be shared with all those other poor people sharing the same exchange except they probably dont have a voice and cant express themselves or dont know about such forums
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NTL doesn't use exchanges for the majority of their broadband (assuming cable is the majority, which it is).
In my opinion, don't start slagging off a service if you don't fully understand how it works and appreciate the difficulties behind it. Once you know the reasons why there could be a problem, try to work with whoever to resolve it. Only if they can't be bothered or don't give a satisfactory response should you then make your issues known more.
So tell us... what hard evidence can you provide that NTL haven't given you the service you've paid for, given that there are industry standard definitions of an "always-on" Internet service, which I believe may even be as low as 95% availability. Note that it says "availability" not "100% functional and working at the speed you've paid for". Also note that when you sign up, you're paying for an "up to x Mbit/s service" due to the nature of how the physical media used in the service works.