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Originally Posted by Roger K
I agree, this site often gets labelled as extremely anti-NTL at some times which we're not - we just have the freedom to criticize without censorship.
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I don't see this as an 'ANTI' site, but appreciate the Freedom of speech.
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Originally Posted by Roger K
We do need to change a bit, we need to start helping users with NTL problems more rather than just having arguments with each other.
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I couldn't agree more, maybe we can identify users who are experienced in certain areas and ask if they are willing to be named in a 'IF YOU WANT HELP - talk to these ppl' thread. Or even come up with common solutions to known issues ?
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Originally Posted by Roger K
In .com's best days, a user would post a technical problem (for example) and would get a response within 10 minutes.
It was awesome for problem solving.  |
Then lets try and make this one even better. One of the main reasons people still use .Com, is the problem resolution. Times are changing as weve all seen over the last couple of weeks, so maybe we need to be more 'Customer' and 'problem' focused.
We need to promote the expertise of the users we have, whilst encouraging NTL CLT to use the site without fear of abuse. That way we will provide everything that .Com did, but better.
Now that Frank has resigned, can we use his expertise ?