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Old 25-11-2005, 13:28   #1
craig5320
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Join Date: Jun 2005
Location: Manchester, UK
Services: NTL: 20Mb BB, Digital & Phone
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Connection Issues - Manchester

Hi,

I'm having real problems with my connection since Tuesday. - Which is when my area was specified as going for maintence 12am-6am. Since then I'm recieving really slow browsing speeds, time-outs and packet loss. On both PC and laptop and while gaming with my PS2 - lag and disconnects, if i can connect to start with.

They all connect via my linksys wireless router, but I have tried directly connecting my PC and laptop and still get the same performance.

I've phoned the indian call centre, he ran me through the usual restarts, and then informed me all about spyware, which of course i knew, but i was polite to let him tell me. I run a real-time spyware/virus scanner, and have ran all many of spyware detecters, spyblaster, ad-aware etc. all find nothing. He told me he'd checked the line to my set-top box and it was fine, signal levels were normal, and there has been no packetloss what-so-ever.

The following shot show's one example of packetloss detected by Dan Elwell's speed test:



I've reset the set-top box so many times now, and nothing.

Here's a shot of bandwidth monitor:



That graph is over a minute or so. The connection seems to be going at full whack for a second or two then drops right down, before going back up, giving me an average download rate of 11k!!!

I don't fancy spending another half hour having someone explain to me about spyware and peer 2 peer networks.

I'm in the manchester area (OL9) connected to the salford network (Manchester 1)

Is there anybody else suffering like me?

Anybody have any suggestions for getting it checked out? The support line, won't accept it as a problem.

Thanks!

Craig
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