After a cooling of period i realise what i said was a bit on the harsh side, and all things aside the lady on the other end of the phone was polite in dealing with my enquiry. It is just frustrating to be told something when you know its not correct. I understand that NTL employees can not always be the first to know whats going on, in fact if my experiences in previous jobs are anything to go by they are likely the last to know. Still, the case of people being upgraded depending, supposedly, on who they speak to is a little annoying. Again i appologise for my hasty remarks.
