OK, i rang the number, got through to a very nice Scottish woman, had no problems, knew about the 10mb upgrade, but couldn't get into my account for some reason, so passed me over to CS, some hard faced phone monkey, with a very stern scottish accent! She wouldn't let me do anything, unless i got the bill holder to talk... so i had to go downstairs, ring back with the bill holder ready... got through to a really nice Scottish guy, very friendly and willing to help, he didn't even need the bill payer, accepted all the security questions etc.
So he put me on 10mb!! Told me to reboot and turn off the modem for 2 mins etc, knew what he was talking about.
I turned the modem off for 2 mins, rebooted my PC, and bang!
I'm on 10mb!
(see attached image)
However, at the moment i'm still actually getting 3mb speeds. Not sure if it's because of my network not being ready, etc. I'm on an NTL Ambit 120 modem, no router etc. Could it be the modem? Or is there any windows settings i need to change to make use of the faster speeds? I'm connected through USB.