Originally Posted by DieDieMyDarling

I remember a time not so long ago when BillC was crying about being picked on, and threatening to leave the board because of it, yet over the last few weeks he's been very quick to jump on peoples backs, maybe he has a short memory of what it feels like.

Regardless of the reasons for this problem (to the OP) it's still very bad service by NTL. The waiting times are very bad, and disconnecting someone because they are 2 days late, is quite harsh, imo.

Having said that though, i doubt it's the people on the phones' fault, they have a job to do and they do it.