|
Connection speed changed without my knowledge!!
After speaking to NTL CS several times today - it appears my connection (which I thought was faulty as it was running slow) - is perfectly fine and somehow got changed down to 1 meg from 3 meg.
NTL CS in India have been next to useless in getting to the bottom of what happened - if there are any friendly NTL CS people in the UK - I'd really appreciate finding out how my package got changed without the knowledge or permission of the account holder!
__________________
Just spoke to someone helpful in the UK who says that it looks like a system error - apparently some people are being upgraded without their knowledge too - and only being charged their original rate!! The flip side is I was downgraded but was still getting charged for 3 meg.....
....everyone run those speed tests!!
__________________
....but they did credit me a month - even tho i said i thought it was just today - YAY go NTL system errors!
|