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Old 01-08-2005, 15:24   #3
jburton
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Join Date: Mar 2004
Posts: 28
jburton is an unknown quantity at this point
Re: disappearing webspace

Chris:
> When you registered for broadband did you input your old dial up
> details, or were you given a new email address?

Initially, the installation didn't work. I went through the steps on the CD for connection etc and then at one point it said to contact Technical Support - which I did. They talked me through it and I ended up with a different email address, even though I told them I already had a dial-up account. I am currently using the old email address (which is working fine) and not the new one. I guess this is what's caused the trouble.

I can upload the site again (esp. now I am on broadband!) but I wouldn't want a new URL... I wonder if Technical Support can reinstate it?


> With regard to the email- in Outlook Express go to tools->
> accounts-> mail-> double click the correct account, then
> "connections" and chose "always connect using local area
> connection" and ok... should stop it trying to dial

thanks for that. It sounds like what I was doing, but until I deactivated the email part of AVG it kept trying to dial-up. I deactivated AVG and it's been working fine since.

I'd also like to mention, that the people I contacted on the broadband medic on-line help thingy were very helpful and polite as well.


Jon
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