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Originally Posted by Paul
Keep a diary of when it loses connection, what was occuring on the connection at that time, how long it was down and what steps you took to try and re-start the connection (reboot equipment etc). If after the engineer has been out the situation doesn't change contact CS and ask for a supervisor, explain the problem, read them the diary and ask why you are paying for an "always on" connection that is neither always on, consistant or reliable.
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that was what i was going to suggest... along with requesting someone come round and the time it normally goes down if that was the case